What questions do you want to know before going to the hotel?

Instructions for staying in tourist hotels

1. Selection of hotel type and level

When traveling, the first thing to do after arriving at the destination is to arrange accommodation. With the development of my country's international exchanges and tourism, various types of hotels have quietly established, mainly including: state guesthouses, high-end hotels, high-end guest houses, health hotels, hot spring hotels, sports hotels, hostels, inns, motels, seaside hotels, etc. wait. Tourists can stay there according to their financial strength and hobbies.

2. Reservation and check-in

(1) Accommodation reservation type

Accommodation reservation refers to an expected rental or use of a room reached between the hotel and the guest agreement. In order to reach this agreement, guests can generally contact the hotel regarding reservation matters through phone calls, letters, telegrams, telexes, faxes, face-to-face discussions, and computer terminals. The hotel will decide whether it can meet the guest's reservation request based on the usage of the room. Once a reservation agreement is formed, the agreement has certain economic and legal effects.

The development of modern communication technology has made accommodation reservations faster, more accurate and more convenient. The simple and isolated letters and verbal reservations in the past have been gradually replaced by modern computer reservation network systems. The accommodation reservation system is moving toward groupization, chaining, and internationalization. Generally, accommodation reservations can be divided into several main types: temporary reservations, confirmed reservations and guaranteed reservations.

A. Temporary reservation. Temporary booking is the most common and simplest type of accommodation booking. It means that the guest's reservation date is very close to the arrival date, or even the reservation is made on the day of arrival. Most temporary reservations are handled by room operators. Due to the short booking time, hotels generally cannot require such guests to pay a deposit for reservations, and do not have enough time to confirm in writing. They can only give verbal confirmation. Usually the acceptor will find out the guest's arrival time, flight and train number, and then Repeat the guest's reservation request and let the guest check it. In addition, the acceptor will remind the guest if there are any important precautions.

B. Confirmatory booking. Confirmatory reservation is a more commonly used type of reservation. It means that the hotel promises to reserve the room for the guest who made the reservation until a specified time stated in advance. However, if the guest does not check out the hotel within the specified time, there is no statement. , during periods of shortage of rooms, the hotel has the right to rent out reserved rooms to guests who arrive directly without reservation. There are generally two ways to confirm a reservation: one is verbal confirmation, and the other is written confirmation.

C. Guaranteed booking. Guaranteed booking is a way for designated guests to ensure the hotel's income by prepaying a deposit with a credit card, signing a contract, etc. At the same time, the hotel will guarantee to provide the required rooms for such guests, allowing both parties to establish a more reliable relationship. . Here are two commonly used guaranteed reservations.

One is credit card guarantee. When making a reservation, guests must declare to the hotel that they will use a credit card as payment for the room reservation, and inform the hotel of the type, number, cardholder name and expiry date of the credit card. If the guest defaults, the hotel will charge the guest's room fee through the credit card company.

One is the down payment guarantee. From a hotel's perspective, collecting a prepayment deposit is the most ideal way to guarantee a reservation. The hotel is responsible for reserving the necessary rooms for such guests and explaining to the guests the relevant policy provisions regarding cancellation of reservations and refund of prepaid deposits.

It can be seen that guaranteed reservations not only ensure that guests’ housing needs are met, but also ensure that the hotel will still have room fee income when guests book rooms without losing money. It should be noted that for guests, since the rooms reserved for them by the hotel cannot be rented to other guests, they must pay the room rate for the whole day even if the room is not used.

(2) Reservation contact method

A. Telephone reservation. This is a more commonly used booking method among guests. It is not only simple and fast, but also enables both parties to achieve rapid and effective communication. By making a reservation over the phone, guests can immediately learn whether the hotel has the rooms they need and whether it is appropriate to blindly follow them; the reservation clerk can also understand the guest's reservation requirements, payment method, arrival and departure dates, special service requirements, etc.

B. Telegraph reservation. With the rapid development of communication technology, the method of telegraph reservation has become less and less popular in recent years. However, this booking method is not easy to explain the problem clearly, so this method is not recommended.

C. Reservation by telex. Telex is also called "user telex" in communications. Telex booking not only has the speed of telephone booking (the reservation clerk and the guest can communicate through written dialogue), but also has the advantage of preserving data and information when booking by letter. In addition, compared with international long-distance calls, it has the advantages of low cost and no time difference restrictions.

D. Book by letter. It is more suitable for situations where the time between booking a room and the next hotel is long. Reservation by letter is more formal, like a contract, which binds both the guest and the hotel to a certain extent.

E. Make reservations in person. It refers to the face-to-face negotiation between guests and reservation staff about booking a room. This booking method is safe and reliable.

F. Computer network booking (omitted).

(3) Check-in registration The first thing guests need to do when arriving at the hotel is to go through the check-in formalities at the front desk. The forms to be filled in are as follows:

Accommodation registration surface. The format and items of the accommodation registration form designed by each hotel are different, but the content generally includes two categories: one is the registration items stipulated by national law for household registration management, such as the guest's name, nationality, date of birth, address, valid Documents (passport, ID card), occupation, etc.; the other type is the registration information that the hotel needs to know in its operation and management. The details are as follows: A. Room number. Indicate the room number to facilitate finding, identifying guests and establishing guest accounts. B. House prices. Room rates are an important basis for establishing guest accounts and predicting room operating income. C. Payment method. Determining the payment method determines the guest's credit limit for the stay and helps expedite checkout. D. Arrival (departure) date and time. The room clerk will use the time stamp on the accommodation registration form to find the guest's check-in time, which helps to provide timely email services and arrange rooms. F. Bill number. This facilitates the hotel to check out the bill stubs in alphabetical order by guest name to handle accounting issues after the guest leaves the hotel. G. Signature of the room clerk. The purpose is to take responsibility when guests encounter trouble during their stay to improve service quality. H. Hotel-related responsibility statement. Such as venue guest instructions, overtime check-out room charges, verification of certificates, free storage of valuables, etc.

Room card. This card is also called a welcome card, key card or hotel pass. It plays a role in verifying the guest's identity. The design of the key card also varies from hotel to hotel.

3. Introduction to guest rooms

When you are away from home and checking in, the lady or gentleman at the front desk may ask you: "Can I have a standard suite?" You may be confused. ：What is a standard suite? Below we will introduce you to the various types of guest rooms.

A. Single room: A single room is also called a single room. It is equipped with a single bed, sofa, writing table and chairs, TV and other furniture and equipment. Since the single room is more comfortable, the room is more private and is not disturbed by the outside world, and the price is lower than the standard double room, it is more suitable for single guests engaged in business travel. Depending on the room type, single rooms can be divided into three types: single rooms without bathroom, single rooms with shower, and single rooms with bathroom.

B. Double bed room: There is a double bed in the room, and it is also equipped with sofa, writing table and chairs, TV and other furniture and equipment. It is generally suitable for couples to travel and stay; when used by newlyweds, it is called a "honeymoon room". Also available for rent by single travelers.

C. Double room: The room is equipped with two single beds or single and double beds. That is, when the supply of large beds exceeds demand, the two single beds can be combined into one large bed as a large bed. room for rent. The double rooms are equipped with sofas, books, tables and chairs, TV sets and other furniture. The double rooms with bathrooms are called "standard rooms". They are generally used to accommodate travel groups, conference guests or a family. They can also accommodate two people. Residence for single travelers. In addition, according to the guest's request, an extra bed can be added to the room. Generally, the extra bed does not need to be a foldable single bed.

Under normal circumstances, double rooms are divided into three types according to the facilities and equipment of the rooms: double rooms without bathroom, double rooms with shower and double rooms with bathroom.

D. Triple room: Generally, the room has three single beds for three guests to stay at the same time. It is an economical room. At present, there are relatively few such rooms in tourist hotels. Most of them add a folding bed to a double room to meet the requirement of three people sharing a room.

E. Standard suite: A standard suite is also called an ordinary suite or a double suite or a family suite. It is generally composed of two connected rooms, one as a bedroom and the other as a reception room or living room. The bedroom has a double bed or two single beds, and is equipped with bedroom furniture and bathroom. Since it can be used as both accommodation and a meeting place, it is suitable for the whole family to stay when going on vacation or for general business people.

F. Superior suite: also known as luxury suite, usually consists of bedroom, reception room, bathroom, kitchenette, dining room, office, showroom, balcony, etc. The bedroom is equipped with a queen-size double bed or a king-size double bed. The decoration, equipment and supplies of the room are gorgeous and elegant. In hotels, this type of room is expensive and not in large quantity. It means that the hotel has reached a luxurious level and is generally suitable for wealthy businessmen and celebrities with financial strength.

G. Presidential Suite: Also known as the Presidential Room, it generally consists of seven to eight rooms, including the President's bedroom, the President's wife's bedroom, separate men's and women's bathrooms, reception rooms, conference rooms, and attendant rooms. Guard room, study room, kitchen and dining room, etc. The room is equipped with luxurious furniture, sanitary ware, antiques, display handicrafts, etc. Since the presidential suite is expensive to build, the house price is high, and the president has few opportunities to live in it, the rental rate of this type of room is low. It is a measure of the hotel level. Of course, guests who can afford the presidential suite can also enjoy presidential courtesy.

H. Special guest rooms: refers to guest rooms specially designed and decorated for a certain type of people. For example, our country's tourist-related foreign hotels stipulate that guest rooms specifically for disabled people are equipped with special equipment and supplies that can meet the daily living requirements of disabled people.

Tourists can choose the corresponding guest room according to their actual situation.

But one thing to note is that no matter what room you stay in, you must check it first and then register, otherwise it will cause unnecessary trouble. Especially when visiting a hotel for the first time, you should first ask the waiter to open a room for observation to determine whether you can stay. Due to the fierce competition among each other, such requirements will be fulfilled.

4. Advice on accommodation safety and defense

In order to ensure the safety of people and property, you should pay attention to the following points when housing:

(1) The safest floor It is on the fourth or fifth floor, making it difficult for thieves to break in and easy to escape in the event of a fire. In some countries, fire protection facilities cannot reach high floors.

(2) If someone delivers something to your room, you should call the front desk to confirm before opening it.

(3) Do not use your company’s name to book a room, otherwise you will run the risk of harassment, kidnapping, or theft.

(4) Tourists should keep their room keys. If the keys are lost, they must inform the front desk clerk. They are not allowed to lend the keys to unregistered friends without permission.

(5) When tourists receive "nuisance calls", they should immediately complain and the manager on duty will notify the front desk to find out the caller.

5. In-store consumption advice

Towels (except disposable items such as soap, laundry detergent, toothpaste, combs, etc.), slippers, etc. (high-end hotels also provide There are razors, overseas Chinese hair dryers, skin lotions, etc.), which are prepared for guests, but cannot be taken away. There is a charge for taking out the drinks in the refrigerator. If the housekeeping department finds that there is a lack of drinks during check-out and settlement, the passenger will be charged.

In addition to levying service charges in all hotels, communication service charges are also higher than standard charges. If you need it, you may wish to go to a telephone booth or post office on the street for lower charges. In addition, cooking is not allowed in most hotel rooms because it will cause the fire alarm to sound. Therefore, remember not to cook in the room.

Some hotels charge a fee for closed-call TV programs. Please read the price list before making a decision. Guests can have 5 minutes to choose the program time. If the time exceeds 5 minutes, timed charges will begin. Some hotel rooms do not have hot water and only provide cold water. If you need hot water, you can call the hotel housekeeping department (House Keeping) to request it for free. No additional tip is required for routine services (such as cleaning the room). If there are special circumstances (such as moving, bundling large luggage), a tip will be paid depending on the situation, generally no more than 10 Hong Kong dollars.

6. Check-out advice

Before leaving the hotel, tourists usually notify the front desk or luggage office by phone or verbally of their intention to check out, and the relevant personnel will Record the guest's room number and check-out time on the guest check-out record form. The front desk clerk will notify the checkout, catering, guest room and other departments of the guest's check-out information, and check whether there are any missing bills and guest emails. Passengers must carefully check whether there are any missing items when checking out. When checking out, they must settle the bill, return the keys, and get back the deposit.

A brief introduction to star hotels

Hotels are divided into five levels, namely one star, two stars, three stars, four stars and five stars. Hotels without stars are generally conditional A relatively simple inn. One-star hotels have simple facilities, have basic accommodation functions, and provide basic services to meet the needs of travelers with poor payment capabilities. Two-star and three-star hotels are of a medium level and are well-equipped, providing not only accommodation but also comprehensive service facilities to meet the requirements of middle-income travelers. Four-star hotels have luxurious equipment, complete service facilities, many service items, excellent service quality, and generally high charging standards. They mainly meet the needs of tourists with higher economic incomes. Five-star hotels are the highest-end hotels with very luxurious equipment, more complete facilities, high service quality requirements, and high charging standards. They mainly meet the needs of high-income groups and government officials. Star-rated hotels have a wooden door at the door. Which star rating a hotel belongs to is not decided by oneself, but by unified standards.

Generally speaking, most tourists stay in one or two-star hotels, which can provide accommodation and bathing. Of course, if you have poor financial resources, it is also very affordable to stay in a non-star hotel. If financial conditions permit, you can stay in a three- or four-star hotel, which is also a kind of enjoyment.