Traditional Culture Encyclopedia - Hotel accommodation - How to call back to the hotel?

How to call back to the hotel?

Pay attention to the tone of conversation, try to keep the voice beautiful, let the interviewee listen happily, learn to listen, listen more and talk less, and let the customers talk more. Respond to customers in a timely and enthusiastic manner, so that customers feel that you are listening attentively.

First of all, we must grasp the time point for soliciting opinions. Never ask for advice when guests are staying or on business trips. Instead, you should ask the guests after they have stayed for a long time or when they finally check out.

Take notes carefully. When guests provide positive feedback, we should sincerely thank them for their affirmation and praise, and take notes to prove our serious attitude towards learning lessons and learning.

Don't talk nonsense on the phone. Likes opening remarks. Sorry to interrupt. Another example is the ending. I'm sorry to bother you. These are all nonsense. The purpose of your call is to disturb him. If you are really sorry for the interruption, don't bother him at all and don't make this call.