What is humanized service and how to embody it?

The so-called humanized service actually refers to providing convenience for people, taking users as the main condition, meeting some needs of users, and thinking about some problems from the starting point of meeting some needs of users, so as to serve users more conveniently.

Then, in turn, dehumanizing the service means violating all the conditions mentioned above. In the final analysis, dehumanization is an anti-human service, or it can't be expressed from a people-oriented perspective, and then related services are carried out. This is actually in the service industry, especially against the original requirements and standards of service.

So according to this statement, the most inhuman service I have ever seen is probably similar to a cafeteria, without waiter service, and then the whole process is done by yourself, but it is normal for a restaurant to do it by itself, but if there is no waiter in the restaurant, the whole process is done by itself, and no one gives directions, so it may be particularly troublesome, but I don't know if it is in a hotel. In order to reduce a certain cost, reduce a certain amount of manpower and material resources, leading to negligence in this respect, so this is actually a consideration of 10.

There is also a less humane service, just like going to a special place to do business, that is, the service staff will not remind users or users, which is particularly inconvenient for some disabled people, because there is no relevant service staff to guide them, so sometimes people will be at a loss and don't know how to go through the process, so this method or this process will waste users' time extremely.

On the other hand, there are some unfriendly service attitudes, that is, you can't talk to users from the perspective of respecting them, but from the perspective of swearing or being emotional. In fact, this aspect is not humanized enough, because to a certain extent, you can't treat them with a polite word or a polite attitude, which leads users to feel disrespected and impolite in the process of using the service.