Hotel guest compensation

1, investigation. After receiving the report that the housekeeping department informed the guest that the hotel property was damaged, you should personally check the damaged items and verify the situation with the guest.

2. Check the compensation price of the damaged goods.

3. claim. Contact the guests directly, politely explain the hotel system and ask for compensation.

4, the price is small, the value is small, and the damaged items can be made up in time.

Extended data:

Many passengers have this experience: when they enter a hotel room, they often find a price list of room items, from TV to cups, marked with inflated prices. Once damaged or lost, they are often required to pay compensation at a price higher than the market price. Who is in charge of the compensation price for damage to hotel rooms? In this regard, the reporter interviewed Qingdao Industrial and Commercial Bureau.

The industry and commerce department said that the Law on the Protection of Consumer Rights and Interests clearly stipulates that operators shall not make unfair and unreasonable provisions to consumers by means of format contracts, notices and statements.

Compensation cannot violate the principles of fairness, equivalence and compensation. Customers who damage goods during meals or accommodation should bear civil liability and pay compensation, but it cannot be decided unilaterally by the merchants. The sky-high compensation standard set by hotels lacks legal basis, and the high compensation standard unilaterally set by hotels is invalid.

Once consumers encounter this situation, they must not compromise, and they must compensate according to the depreciated price of the goods, which is subject to the purchase invoice. If a hotel or guesthouse cannot provide a purchase invoice, it shall compensate according to the actual market price of the goods, and at the same time, the depreciation of the goods shall be excluded.

References:

Xinhuanet-Hotel damage price list should not be outrageous.