Which is more important, the hotel's hardware service or software service?

As an ambitious hotel, both are indispensable.

But sometimes the budget is limited and you can't cover everything, so it depends on the positioning of the hotel.

As consumers, the requirements for staying in budget hotels are not so high. Ordinary hardware and warm service will win many repeat customers.

As a star-rated hotel with high pricing, it is normal for customers to have high requirements. There is no best, only better.