Have you ever worked as a conference receptionist in a hotel? How to support the nature of this job? Tired?

Boys are very suitable. I used to be a hotel conference receptionist, mainly responsible for team reception and auxiliary conference services. My specific duties are as follows:

Received the notice from the team → confirmed the reservation content → prepared before arriving at the store → received the goods at the store → checked out → saw off the guests → special team → matters needing attention.

1. After receiving the notice from the team, carefully confirm the team reservation information with the sales manager.

Team name, arrival date, number of people, settlement method, contact person, customer consumption price, room type and quantity, meeting room location, table type and required items, dining place, meal label, quantity and time, drinks, entertainment package, etc.

2. Go to the heads of various business departments to confirm the above-mentioned scheduled contents of the team;

3. The team reconfirms all the scheduled contents, arrival time, vehicle arrangement and special circumstances with the guests one day before they arrive at the store, and reminds the guests to bring their identity documents;

4. Make breakfast coupons, hot spring coupons, buffet coupons, logo cards, logos, table labels, guide cards and other items that guests want (all coupons are made in strict accordance with the model);

5. On the day of arrival, reconfirm the preparation of rooms, restaurants, meeting rooms and entertainment 1 hour in advance, and solve any problems in time, paying attention to the special requirements of guests;

6. Assist the sales manager to welcome the guests to the store, get the identity documents, pay the deposit (estimated total consumption) at the front desk for check-in, and confirm the temporary consumption signer and consumption authority with the conference staff.

7. Inform the guest of the location and business hours of all consumption items in the store, remind the guest of the time of the next consumption item, and inform the guest in advance to wait at the next consumption place.

8. During the guest's stay in the store, he should keep in touch with the person in charge of the meeting at any time, deal with related matters immediately, and confirm the scheduled content with the relevant person in charge of each business department 20 minutes before the guest consumes the project.

9. Confirm the number of people for breakfast the next day before 20: 00 that day and inform the breakfast room.

10, communicate with the conference group in advance about the arrangement of important leaders' welcoming work and special needs.

1 1. The sales assistant sorts out the hotel consumption content every day and submits it to the sales manager to sort out the statement with the customer, so as to make every consumption accurate.

12, 1 Before the guest checks out, check the actual consumption items and notify all business departments. All the consumption orders of the group are hung at the front desk to inform them to stop spending.

13. Assist the guests to check out and assist the sales manager to issue invoices.

14. After seeing the guests off, the sales manager assists the sales assistant to settle the hotel accounts, print the corresponding documents, fill in the triplicate form, and the sales assistant reports it to the administrative office and the financial office.

15, special group:

Participate in the guest self-funded team reception.

A. On the basis of completing the above-mentioned processes, make the team's arrival invoice registration form according to the vehicle model before arriving at the store (see Table 007 of the sales department for details).

B. After paying the fee at the store, the guest will issue a receipt indicating the housing deposit and the amount of consumption items, and ask the guest to fill in the invoice registration form, leave contact information and sign for confirmation.

C issue invoices according to the invoice registration form, distribute them before the guests leave the hotel, and recover the receipt and refund the house payment after confirming that there is no compensation for the room.

D classify and file customer information and submit it to the administrative office.

Matters needing attention in various business areas:

Front desk:

1, communicate with the front desk, all prices are confidential to customers, and all bills are only provided to the sales manager.

restaurant

1. Assist the meeting staff to arrange the table for the leaders and remind the waiters to serve food in time.

2. Don't leave without leave during the meal, always pay attention to the needs of conference staff and try to avoid communication between conference staff and waiters.

3. Remind the guests to take their belongings away after the meal; If guests bring drinks, take them away.

4. Except that the guest's temporary consumption documents need to be signed by the meeting staff, the sales manager will remind the restaurant of the rest of the accounts after the guest leaves the meal.

Entertainment (spa, KTV and other entertainment items)

1. Remind guests to keep entertainment tickets and not to soak in hot springs after drinking.

2. Remind all entertainment service areas and front desk personnel to communicate with the sales manager about the use of tickets.

Process 2 (No Receiving Status)

Summarize the reception team → analyze and put forward reasonable suggestions → assist the sales manager in field reconnaissance and learn sales initially.

These are the reception procedures of our hotel. I hope I can help you.