Complete works of summary templates for front desk work.

The front desk is an important department of a company or enterprise, and it is a place to communicate directly with customers! The following is the "Encyclopedia of Front Desk Work Summary Model Template" compiled by me for your reference only. Welcome to read it.

The front desk is the starting point to show the company's image and service. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my job well.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. When visiting guests or petitioning in the local area, I will always pay attention to adhering to a good service attitude and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good foreground environment.

To maintain the good image of the company, we should not only pay attention to our own image, but also adhere to good environmental hygiene, so that visiting guests have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether it's working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement, make progress and cooperate, and don't find any reason to shirk. As a member of Wanda, I will serve the company wholeheartedly. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work information. However, self also has shortcomings, and inattention at work will make you confused; Sometimes solving problems is still lacking. I hope to work harder and harder in the future. Do more for the company.

The template of the summary of the front desk work is always fleeting. During my two months working at the front desk, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and completed all the work. I have been integrated into our team since the first day of the company. The work scenes of these two months are summarized as follows:

First, the daily work data

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4, sign for mail, send mail to leaders at all levels;

5. Go out early and return late every day 10 minutes to cooperate with various departments;

6. Receive daily newspapers and mails and hand them over to relevant personnel in time;

7. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

8. Check whether the power supply of the front desk computer is turned off after work.

Studying in practice, trying to adapt to the work, just joining the company, knowing nothing about the company. Through the patient guidance and help of leaders and colleagues, I learned a lot of knowledge in a short time.

Second, the existing problems

If you don't do things carefully enough and study the problem comprehensively, sometimes you will forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, self-suggestion.

1. As a receptionist, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work data of various departments. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately;

2. Under the premise of doing things according to regulations, we should also pay attention to methods, be firm in attitude, speak euphemistically, and strive to improve the quality of self-service;

3. Do things well and carefully. Sometimes because some small problems lead to big mistakes, we must first think of the consequences;

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time;

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. After thinking, I think that no matter what position or job, it is a part of the company's overall organizational structure and is for the company's overall goals. Front desk work should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I must work harder in the future!

Summary of Front Desk Work In the next 20xx years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work for one year.

First, learn from practice and try to adapt to work.

This year, I worked as a front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements, and point them to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. In just one year, I have a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.

Second, learn the corporate culture of the company and improve yourself.

Joining the big group xx, I really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.

Third, expand your knowledge and constantly improve yourself.

A year's work time also gives me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.

This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance, and I will continue to strive to improve my self-cultivation and make up for my shortcomings. I will sum up my experience in the new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.

Summary of front desk work: model template encyclopedia 4. After years of selection, I entered the xx branch and became an employee of xx with honor. Since I entered the company for half a year, with the care of leaders at all levels and the help of colleagues, I have successfully completed all the tasks arranged by the company. Time flies, and unconsciously ushered in a new year. In the next 20xx years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20xx years.

First of all, reception at the front desk.

I work as a receptionist, and the receptionist is the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point them to the relevant office, which provides convenience for leaders and customers. Over the past year, learning has always been regarded as an important way and method to acquire new knowledge, master methods, improve ability and solve problems, and earnestly arm the mind with theory, guide practice and promote work.

Second, the reception of the meeting

1, external conference reception

Participated in the reception of xx provincial finance meeting, operation and maintenance department work meeting, manpower monitoring training meeting, xx provincial business department work meeting and business analysis meeting held by xx branch and xx branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * has arranged more than xxx internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xxxx reimbursement forms have been entered. Enter more than xx contracts.

Fourth, comprehensive affairs work.

20xx month transferred to the office, responsible for public security inquiries, foreign documents signing, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of xx, * * * received about xxx inquiries from the public security bureau, and handled them enthusiastically and in strict accordance with company regulations. Send and receive about xx foreign documents, so as to upload and distribute them in time without delay. Submit xx pieces of information.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Xx speech won the first place; Xx speech contest won the third prize, and is currently actively preparing for the program summary, casting and performance of the 20xx art performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province. In the past six months, although we have done some work hard, there is still a big gap from the requirements of company leaders, such as theoretical level, working ability and unfamiliarity with new jobs. These problems are determined to be improved and solved in my future work, so that I can do my job better and serve the company.

Seven. working face

1, strengthen self-study, combine the reality of the General Department, consider the details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders. Continue to strengthen the study of the company's systems and businesses, and realize a comprehensive and in-depth understanding of the company's systems and businesses. Take the company's various systems as the theoretical basis of their attendance work, and combine the actual situation to better carry out attendance work.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image. Improve your working ability in an all-round way with practice and study. Pay attention to practice while paying attention to learning, guide practice with what you have learned in practice, and improve your working ability and level in all aspects.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities. Do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style. Work hard and strive for "no best, only better".

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment. While continuing to do your job well, do some work within your power and make due contributions to the company.

20xx is coming, full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.