Traditional Culture Encyclopedia - Hotel accommodation - Case analysis of hotel management

Case analysis of hotel management

It's simple. First of all, you should tell me by telegram from the guest's point of view: Mr. Wang, in order to make your consumption at all consumption points in our hotel not affect you, please go to the front desk to improve the room renewal procedures. Secondly, make a fuss about the validity of the room card on the hardware. No matter what happens, Mr. Wang, as long as you don't have enough time to spend, the room card will be invalid. If you can't open the door, the guests will naturally return to the front desk. When you come to the front desk, you will do enough for the guests. If he is shirking, he can go to the room to do VIP handling-go through the formalities of entering the room and bring an unlimited number of POS machines.