Does the front desk reception belong to the administration department or the customer service department?

Everything in enterprise management is flexible, and it is a flexible arrangement around enterprise goals, including which department the front desk reception is placed in.

If your company is a sales company, most of the people who step into the front desk every day are customers, and they may be customers without appointments, then the front desk reception may be placed in the sales department.

If most of your companies are couriers or applicants every day, the front desk just answers the phone, and even some enterprises put fax machines and photocopiers at the front desk, and the front desk is also responsible for copying and faxing companies, then obviously, it is best to belong to the administrative department.

If your company puts the customer service switchboard at the front desk, and the front desk also receives customers who complain at home, it obviously belongs to the customer service department.

The front desk of the hotel belongs to the front hall, hehe, a special department. Can you understand that different companies have different arrangements?

Therefore, which department the receptionist is placed in depends on what responsibilities the company gives her.