Why hotels cannot retain excellent employees, reasons for hotel employee turnover, and how hotels can retain employees

Judging from the situation in our country, there are mainly the following factors that cause hotel employees to have the idea of ????changing jobs:

1. Seek higher rewards

1. Seek better development opportunities. Remuneration is a factor that people pay more attention to when choosing a career, but it is not the only basis for people to make final decisions. Facts also show that some people would rather give up higher pay temporarily in order to get more development opportunities. On the contrary, if they do not get good development, even if they can get a higher income than their peers in this hotel, they will move to hotels or other companies that can give them broader development space.

2. Seek a better working environment. Hotel employees, especially the front-line service staff, have a heavy workload and hard work, and sometimes they have to suffer deliberate difficulties or even personal insults from a few guests; in some hotels, due to the low quality of the managers themselves or the management The methods are inadequate, causing employees to feel that they do not receive due care and respect; some hotels, especially old state-owned hotels, have problems with internal personnel relationships being too complicated and interpersonal relationships being too tense. Some employees cannot tolerate such a depressing working environment. And job hopping.

3. Other reasons. Some employees may also decide to change jobs for personal reasons outside of work. For example, some female employees may give up their current jobs in order to better take care of their families after getting married; hotel work is relatively hard, and some people may quit the hotel industry due to physical reasons.

2. How to stabilize the hotel workforce

Under normal circumstances, the impact of employee turnover on the hotel is more harmful than beneficial. A high employee turnover rate is an objective reflection of the dissatisfaction of hotel employees, an important manifestation of the hotel's low management level, and a signal of the hotel's lack of stability. Therefore, an excessively high employee turnover rate is a phenomenon that no hotel wants to see. Only a stable team of employees can provide stable and high-quality services to hotel guests. How to stabilize the hotel workforce, hotels should mainly focus on the following aspects:

Establish a people-oriented management idea. The so-called humanistic management simply means people-centered humanized management. It requires hotels to regard employees as the company's most valuable asset and most important resource, and its central idea is to fully respect every employee. What hotels sell to guests are service products, and the quality of service products directly depends on the service provider - the service skills and service enthusiasm of each employee. Implementing humanistic management should be an inevitable choice for the hotel industry.

The most important thing for a hotel to implement people-oriented management is to know how to respect employees. Hotel managers must treat employees as flesh-and-blood people who desire care, understanding and respect, fully respect their labor, safeguard their rights and interests, and create a good working atmosphere for their work. Doing so can not only enhance their self-confidence and stimulate their enthusiasm for work, but also improve their satisfaction and loyalty to the hotel, thus greatly reducing employee turnover.

Help employees develop personal career development plans. In order to adapt to the rapidly changing environment, employees need to continuously learn and master new knowledge and skills. The hotel develops personal development plans for employees to help them learn various knowledge and skills, especially professional knowledge and skills. Through personal career development plans, each employee can evaluate their current skills and consider the hotel's development needs, so that their strengths and development direction can meet the hotel's changing needs. Through this continuous personal development plan, employees are helped to adapt to the hotel's multi-faceted work and future development needs. By formulating good personal development plans for employees and providing them with abundant education and training opportunities, hotels can promote the mutual development of individual employees and the hotel and reduce employee turnover.

Effectively improve employees’ salary and welfare levels. At this stage, work is still an important means of making a living for most employees. Since it is to make a living, people have to consider the issue of income.

When there is a serious mismatch between employees' efforts and the rewards they receive, job-hopping is their inevitable choice. In addition, by providing employees with relatively generous salaries, hotels can also increase the opportunity cost of employees changing jobs and effectively inhibit employees from leaving the hotel. At the same time, high salaries can also attract outstanding external talents to join.