Traditional Culture Encyclopedia - Hotel accommodation - Do I need to compensate for hair dyeing in hotel towels?

Do I need to compensate for hair dyeing in hotel towels?

Legal analysis: Hotels with four stars or above do not need it. They can handle blood stains and general stains, so there will be no claim for compensation. In a budget hotel, the waiter will check the room when you check out. If there are stains that cannot be removed, you will have to pay for it. From the perspective of contractual reciprocity, customers are obliged to take good care of the facilities and supplies provided by the hotel. If the customer causes abnormal damage to the hotel facilities during use and brings additional work burden to the hotel, then as a service provider , you can negotiate with the customer and it is reasonable to charge a certain fee. If you are not satisfied with the price charged, you as a consumer can also provide the specific situation to the Consumer Association, and the Consumer Association will coordinate to achieve a price that is satisfactory to both parties.

Legal basis: "Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 10 Consumers enjoy the right to fair transactions. When purchasing goods or receiving services, consumers have the right to obtain fair transaction conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced transactions by operators.

Article 11 Consumers who suffer personal or property damage due to purchasing or using goods or receiving services shall have the right to obtain compensation in accordance with the law.