What are the job responsibilities of a hotel front office manager?

The hotel front office supervisor needs to be fully responsible for the reception and inquiry work in the front office, and supervise employees to provide efficient and high-quality services to guests. Responsible directly to the front office manager; host regular front office work meetings, upload and distribute reports, and coordinate the department with other departments; responsible for handling customer complaints; responsible for checking employee appearance and work status every day.

The hotel front office supervisor is also responsible for the following tasks:

Responsible for the training of employees;

Responsible for the management of the day and the next day Check the room status with the reservation department before leaving get off work;

Check the rooms of guests with special requirements and ensure that these special requirements are taken care of;

Apply for items in a timely manner to ensure that there are rooms at the front desk Enough office supplies;

Assist the Assistant Lobby Manager to check the hygiene of the lobby, display hotel introduction and other promotional materials, and temporarily take over the work of the Assistant Lobby Manager during meal time;

Responsible for monthly related matters Production of reports;

Efforts to complete tasks assigned by the front office manager or other management departments.