What are the common interview topics in the hotel industry?

Now the interview method is almost a necessary procedure for every company to select talents. Although interview has many advantages such as language, expression communication and real situation simulation, it still has some defects such as high cost, long time-consuming, subjective consciousness greater than objective evaluation, and inconvenient geographical time matching. The following is what I have carefully prepared for you: Common interview topics in the hotel industry. Welcome to read!

Common interview questions in hotel industry

Question 1. Why did you choose the hotel industry?

This interview question is for you to answer your knowledge about hotels. If you don't know this industry, will you choose this industry? And your cognition more or less reflects the clarity of your mind when making choices.

Interview answer: Hotel is a comprehensive place that can best reflect personalized and humanized service. It requires not only certain functional skills, but also a correct attitude towards people and things. I think I will exercise myself more in the hotel industry.

Question 2. What are your advantages in applying for this position?

Interview answer: I am a hotel management major, and my last job experience made me very suitable for this job; In addition, I am cheerful, like dealing with people, and have good communication skills, which can help me a lot in my work.

Question 3. Briefly describe your job responsibilities in your last hotel.

Interview answer: My job is a shift system, working 12 hours a day. In the morning, my main job is to go through C/O formalities and corresponding services. At noon, you need to make the report of the day and check the cashier's amount. C/I formalities will be started in the afternoon, and all kinds of complaints and demands of guests will be handled during this period. In the evening, I work as a night manager to handle the night affairs of the apartment. In addition, the night audit work at the front desk should be completed: checking the number of rooms, collecting deposits and so on.

Question 4. How do you handle guest complaints?

Interview answer: When a guest complains, apologize to the guest first, and then listen patiently to understand the situation. If it is a mistake in the work of the apartment, apologize to the guests and make corresponding compensation. For complex problems, we should slow down the guest's excessive mentality, don't make a statement immediately, and report to the superior leader before giving an answer.

Question 5. What is your career goal in choosing the hotel industry?

Hint: The examiner wants to know what kind of development plan you have in the hotel. To what extent do you want to optimize yourself? Don't say something empty, it's not true, because it's in those books.

Interview answer: I think my language communication ability is still lacking. I want to overcome myself, improve my ability and make up for my shortcomings. Of course, my wish is to be a qualified front office manager, and I will work hard in this direction.

Question 6. What's your reason for leaving your job?

Tip: The HR department wants to know what you think of your former company and why you left. Did you get fired from the company because of your poor performance? Did you get fired from the company because you didn't get along well with your superiors?

Interview answer: the original company is a company like XX, and the company's benefits are quite good. I have been in the company for two years, and the main reason for leaving the company is the inconvenient transportation. Because the company wants to transfer me to the second store, it is too far from where I live, so I have to give up.

Common interview questions in hotel industry

Sales management positions are very common in hotel recruitment advertisements, so what practical skills are there in the interview process? At this time, I suggest that you'd better collect the frequently asked questions about the sales position in the hotel interview in advance to prepare for the interview.

Tell me about your understanding of the market.

If you were a salesman, what would you do in the market? What's your original opinion?

Skills for answering interview questions:

Let's talk about the understanding of the market first: you can make a comprehensive analysis of the market from three aspects: customer group positioning, competitor analysis and advertising.

Topic If you are a salesperson, put forward the following suggestions in combination with marketing management:

1, implement and supervise.

Most of the common problems of hotel managers focus on implementation, and there are always many excuses for not implementing them in place. But if we think about the problem from another angle, solve the problem and coordinate to find a solution, then the problem will be solved. Only by strengthening implementation can the quality of work be improved. With the development of the hotel industry, the quality of service should be continuously improved, because it faces more demanding guests. The hotel industry emphasizes detail management. To improve detail management, it is necessary to strengthen supervision, and supervision and inspection without problems can avoid problems. Problems can be found and remedied in time.

20 15 hotel interview questions (3 articles) self-introduction 2. Lock in the target and locate the market.

The target market is the customer base with demand and ability to pay for hotel products. Hotels should study the target market in a targeted way, make detailed analysis, and take active and in-depth marketing strategies after making up their minds to strive for a broader target market. While aiming at the target market, we should try our best to maintain customer loyalty. These customers are the best free word-of-mouth publicity, and they are also more difficult for other competitors to win.

3. Cultivate customer base and reduce operating costs.

Only when the hotel has its own characteristics, good service, novel selling points and a price system that matches the products can it truly achieve a win-win situation, maintain a good customer-customer relationship and talk about customer loyalty. Loyal customers voluntarily spend money to buy hotel products and services, and their consumption expenditure far exceeds that of individual customers. Word-of-mouth effect is the best free publicity for hotels.

4. Festival marketing and banquet marketing.

China, as a country of etiquette, has more than six festivals every year, and people generally pay attention to more than two. There are festivals basically every month. For hotels, corresponding marketing planning and promotion can be made according to the local market environment and different festivals.

5. Excellent service.