What should the waiter do if the customer breaks the cup?

Service work is to consider how to satisfy the other party from the other party's point of view, and it needs to be decided by studying the other party's psychological and moral values and code of conduct. The best answer is to make the most reasonable judgment and ensure the order of dealing with problems.

Short and effective answer: ask the customer if he is hurt, and think that everything is the problem of the department as soon as possible, which will cause the customer to apologize immediately for breaking the cup, so that the customer can feel thoughtful and caring.

Detailed step answer:

The customer accidentally broke the cup. First, the waiter should care whether the customer is injured or not, and pass the towel to the customer to wipe the drink or beverage on his hand. When the clothes are wet, he will indicate the direction of the bathroom and remind customers whether they need our help. If the customer doesn't need to deal with them, he will guide the customer to another table and bring the customer's goods and food quickly. Finally, he will ask the customer if there is any demand. If the customer doesn't need to move, he will quickly clean up the clutter and tidy up the desktop.

If a customer breaks a cup because of drunkenness, the waiter needs timely help and asks if the customer wants to rest in the lounge outside the hall.

If a customer breaks a cup because of dissatisfaction, the waiter will apologize first and explain the reasons according to the content of the customer's dissatisfaction. If the customer is in a bad mood, ask what the customer needs.