Etiquette requirements of room staff in three-star hotels

First, consciously abide by the school rules and discipline, be civilized, polite, ethical and disciplined. We should be proactive, love our jobs, be good at learning and master skills.

Two, to dress for posts, listing service, dignified appearance, generous behavior, standardized language, civilized service, polite hospitality, initiative and enthusiasm.

Third, the room attendant should clean the room according to the procedures and requirements every day, and be careful; It is necessary to manage the items in the room and report the problems in time.

Four, to arrange accommodation, there must be a department leader and the director of the service center to sign the bill; Foreign residents must have an ID card or valid certificate to register before they can move in.

5. No outsiders are allowed to stay overnight or stay in the room at will, and no one is allowed to open a room without the consent of the director of the center to provide accommodation, rest and entertainment for others (including the staff of our center).

6. When checking and cleaning the guest room, you are not allowed to touch and take the guest's things without permission, and you are not allowed to ask for items and receive gifts from students and guests; If you find the lost items, you should give them to the public.

Seven, no one is allowed to enter the front desk; The front desk computer should be managed and operated by special personnel, and irrelevant personnel are not allowed to operate it privately; Typing, copying, sending and receiving faxes should be charged according to regulations.

Eight, work time is not allowed to ask for leave, have something to ask for leave from the leadership, are not allowed to shift, shift, are not allowed to play poker, knitting, watching TV and doing things unrelated to work.

Nine, conscientiously do a good job in security work, especially fire prevention and theft prevention, often check, report and deal with problems in time. Hotel health management system