Staff assessment system and assessment rules

The employee appraisal system and detailed rules are as follows:

In this assessment, the work system of each project is graded every month, and the work business assessment is conducted once every six months, and the employees are graded according to the assessment results, so as to ensure that the employees of the housekeeping department provide quality services to customers. The appraisal object is domestic workers, and the appraisal scope includes:

First, the work system assessment (30 points)

1, attendance rate (including training attendance rate) (10).

2. Courtesy, gfd (10).

3. Work discipline (10 score).

Two, work skills assessment (50 points)

1, hotel product knowledge assessment (10 score).

2. Examination of bed-making operation (10).

3. Hygienic quality of clean room (15).

4. Customer service quality (15).

Evaluation scheme:

1, the person with the first total score for three consecutive months was selected as an excellent waiter.

2. Employee rating includes work system score, work skill evaluation score and assessment score of direct supervisor and manager.

3. The assessment content is mainly aimed at the employees' usual work performance and the sanitary quality of the building. Under the premise of ensuring the sanitary quality, efforts should be made to improve employees' work efficiency and ensure high-level service to customers.