What are the rules and regulations for hotel linen management?

Hotel linen management regulations \x0d\ 1 purpose \x0d\ These regulations are formulated to standardize the linen management in various business premises and ensure the business needs of the hotel. \x0d\ 2 Scope \x0d\ is applicable to the management of linen in all business premises of the hotel. \x0d\ 3 Responsibilities \x0d\ 3. 1 Housekeeping Department is responsible for managing linen used in hotel rooms and washing linen used for catering and entertainment. \x0d\ 3. 1. 1 The linen quality of each department meets the four-star standard, including color, specification and weight. \x0d\ 3. 1.2 Prepare the linen requisition plan and assist the purchasing department in purchasing. \x0d\ 3. 1.3 Responsible for the acceptance of new linen with relevant departments. \x0d\ 3. 1.4 Responsible for the control of changing dirty linen into clean linen in each department. \x0d\ 3. 1.5 Responsible for washing and distributing linen in time. \x0d\ 3. 1.6 is responsible for the control of discarded linen. \x0d\ 3.2 The Finance Department is responsible for approval and procurement. \x0d\ 3.3 Each department is responsible for providing accurate linen quantity, and supervising its employees to use linen correctly. \x0d\ 4 working procedure \x0d\ 4. 1 linen standard \x0d\ 4. 1 room linen \x0d\ The housekeeping department is responsible for the linen of all rooms in the hotel, which is operated and stored in the laundry room according to the floor. That is, the floor room is equipped with 1, the floor operation storage part 1, and the laundry storage part 1.5 to ensure the normal operation of the floor linen. Flax feels soft and has good water absorption. Comply with FZ/62006. Towel yarn count: ground warp 32S/Z, wool warp 32S/Z and weft yarn 32S. \x0d\ a) Bath towel: not less than 1400MM×800MM, and the weight is not less than 600G. \x0d\ b) Face towel: not less than 700MM×350MM, and the weight is not less than 140G. \x0d\ c) Floor towel: not less than 750MM×450MM, and the weight is not less than 350G. \x0d\ d) Square towel: not less than 320MM×320MM, and the weight is not less than 55G. \x0d\ e) Bathrobe: made of cotton or silk, soft, comfortable and warm. \x0d\ f) Bedsheet: The yarn count is not less than 32S, and the warp and weft density is not less than 60×40. \x0d\ Small sheets: 1.9M×2.8M Large sheets: 2.3M×2.8M. \x0d\ g) Pillow core: soft and comfortable. Not less than 750 mm× 450 mm. \x0d\ h) Pillow case: the yarn count is not less than 32S, and the warp and weft density is not less than 60×40. \x0d\ i) Thin quilt: high-quality quilt core, soft and comfortable, good thermal insulation, no pollution, 2-4cm larger than the cushion. \x0d\ j) Protective pad: It has good water absorption, can effectively prevent pollutants from penetrating, and can be fixedly matched with the seat cushion, and can be made of special-shaped cotton or hollow cotton. \x0d\ 4. 1.2 Shaanxi Yalan linen \x0d\ Housekeeping Department is responsible for providing all linen for hotel recreation, which is equipped according to the ratio of 1:1guest use,1washing. Flax feels soft and has good water absorption. The count of towel yarn is 32S/Z for ground warp, 32S/Z for wool warp and 32S for weft. The specifications and weight are the same as those of the room towels. \x0d\ 4. 1.3 catering linen \x0d\ Housekeeping department assists in preparing catering linen, which is equipped according to the ratio of restaurant equipment, washing part and spare parts 1: 1.5, that is, restaurant equipment part 1 and washing part 65438. Linen should not only conform to the grade of the hotel, but also conform to the development trend of the hotel, and it should be easy to wash. \x0d\ 4.2 picking list \x0d\ 4.2. 1 When the linen can't meet the service quality requirements, the user department will submit a written application according to the use demand, and the housekeeping department will make a picking plan according to the linen budget, fill in the picking list and report it to the finance department for approval. \x0d\ 4.2.2 After the scheme is approved, the buyer shall contact the supplier to provide samples, which shall meet the linen quality standards of four-star hotels. \x0d\ 4.2.3 After the samples are selected, the housekeeping department will wash them several times to observe the quality after washing. After everything meets the requirements, the samples will be kept by the finance department and priced. \x0d\ 4.3 Acceptance \x0d\ After the arrival of new linen, the housekeeping department, together with the user department and the finance department, will accept the quality and quantity of linen to see if it is consistent with the sample. If not, it will refuse to accept it. If there is no problem, it will be collected by the user department. \x0d\ 4.4 linen receiving and dispatching \x0d\ 4.4. 1 room linen \x0d\ a) The laundry room is responsible for receiving and dispatching, washing, ironing and folding floor linen every afternoon 15: 00, and collecting dirty floor linen. \x0d\ b) The laundry room counts the number of dirty linen removed and clean linen sent to the floor with the floor attendant every day, and both parties sign for confirmation. \x0d\ c) When linen is removed from the floor, it should be stored separately according to the sheets, quilts, towels and pillow bags, so as to facilitate inventory and avoid cross-contamination. \x0d\ d) When cleaning the room, the floor attendant will store the contaminated linen separately and send it to the laundry room in time. The laundry room will handle it separately and make a good registration. If it is not found in time and stored separately, it will be scrapped after high temperature washing, and the relevant personnel on the floor will bear the corresponding expenses. \x0d\ e) In order to make linen evenly used and prolong its service life, the laundry room turns over and washes all linen once every two months. \x0d\ 4.4.2 Catering linens \x0d\ Dirty linens must be sent to the laundry room before 14: 10, distributed before 17: 00 in winter, and distributed before 17: 30 in summer, 2/kloc every day. Laundry is not responsible for complaints caused by late delivery and washing. \x0d\ 4.4.3 Shaanxi Yalan linen \x0d\ dirty linen must be sent to the laundry room before 13: 30 every day, and the clean linen of the previous day can be retrieved, and both parties * * * sign the list for approval. Laundry will not be responsible for complaints caused by late delivery. \x0d\ 4.5 Washing \x0d\ 4.5. 1 Before washing, the laundry room should be carefully classified and inspected. Sheets and towels can't be mixed. Catering linen and Shaanxi Yalan linen should be washed separately, and special dirt should be picked out separately. Wash in strict accordance with the washing operation procedures and feeding standard, and fill in the records of washing and disinfection. \x0d\ 4.5.2 If various departments are polluted or damaged due to improper use of linen or improper use by guests, the laundry room shall promptly give feedback to the user department and put forward rectification opinions and measures. \x0d\ 4.5.3 There are no special circumstances for the linen sent to the laundry room by each department every day, and the housekeeping department must arrange to wash it all that day. \x0d\ 4.6 Customer Compensation Management \x0d\ 4.6. 1 When the floor attendant finds linen pollution, immediately flush the contaminated area with clean water. If it is disposed of, there is no need to report it to the front desk. If it is confirmed that it cannot be handled, report it to the front desk and claim compensation from the guests. \x0d\ 4.6.2 For linen with or without compensation, the floor supervisor will exchange the relevant clean linen in the laundry room with valid certificates, and the laundry room will conduct unified collection and consumption treatment at the end of the month. \x0d\ 4.7 Inventory \x0d\ 4.7. 1 At the end of each month, the laundry takes the lead in taking stock of the linen on the floors of Block A and Block B, and the laundry takes stock of the spare linen. The floor is responsible for the linen in the room, the linen cart and the floor warehouse, free from compensation, compensation from customers and normal wear. It must be signed by a valid person, and the exact figures should be listed every month, and the laundry should be listed in the department office every month. \x0d\ 4.7.2 The catering and entertainment products shall be counted by each department, and the management department and the finance department shall be informed of the monthly inventory. \x0d\ 4.8 Linen Scrapping Standard \x0d\ 4.8. 1 The hole in Linen has been confirmed to be irreparable, or the use effect of the guests will be affected after being repaired in a conspicuous position. \x0d\ 4.8.2 There are special stains that can't be removed, which affect the vision and use effect of the guests. \x0d\ 4.8.3 The linen is seriously spun or off-line, which can't meet the placement requirements and use effect. \x0d\ 4.9 Linen Scrapping Procedure \x0d\ 4.9. 1 When the linens reach the number of times of use and affect the customer's quality, the housekeeping department can uniformly report the discarded linens after the new linens are in place. \x0d\ 4.9.2 The change of the use of waste linen (such as changing it to a rag) shall be applied by the housekeeping department and approved by the finance department before operation. \x0d\ 4.9.3 For discarded linens, after being checked by the floor supervisor and the head of the laundry room at the end of each month, the scrap sheet shall be filled out according to the process, signed by the department manager and submitted to the finance department for handling. \x0d\ 5 External washing \x0d\ 5. 1 The laundry room shall establish an external washing record register by unit, and make statistics and records on the linen that comes to wash every time. \x0d\ 5.2 The laundry room should make monthly analysis according to the situation of different units, especially make statistical analysis on the causes of some pollution and scrapping that are out of the ordinary, report to the department at the end of the month, and explain to the external washing party after being approved by the hotel.