How to be a good waiter?

First, the guest's request is always the first.

First of all, we must be clear-guests are by no means our burden, but the purpose of our work.

Guests are the lifeblood of an enterprise and their parents. Without them, we have to close the door. From these perspectives, the guest is always right and should serve the guest wholeheartedly.

Second, how do waiters maintain self-control?

What is self-control? Self-control is a kind of restraint and control over personal feelings and behaviors.

Strong self-control, good at controlling one's emotions, restraining one's emotions, and restraining one's behavior to make it conform to the conscious purpose. A waiter with strong self-control can be as cool as a cucumber, be good at mastering his own language and not be rude to others, no matter when contacting any kind of guests.

When the guest loses his temper, keep calm, carefully check whether there are any shortcomings in his work. After the guest is calm, explain and apologize politely, and never quarrel or insult with the guest.

When meeting difficult guests, keep a calm attitude, treat others with reason, be modest and prudent, and be strict with yourself. At the same time, learn more, carefully observe and analyze the reasons for the guests' difficulties, prescribe the right medicine and provide targeted services. Do a good job of service before the guests speak.

Third, learn to deal with guests easily.

(1) Waiters learn to smile forever.

The waiter always smiles, which just shows the relaxed and happy attitude of skilled waiters when dealing with guests. The service industry takes customers as the center and takes meeting customers' needs as the primary task.

(2) Regular customers should be polite, avoid long talks with guests, and avoid being rude or rude because they are regular customers and regular customers.

(3) Appear when the guests need it most.

Four, excellent waiter should have the basic quality.

1, I love my job and work hard. 2, equal treatment, neither humble nor humble. 3, learning business, enthusiastic service. 4. Be honest and meticulous. 5. Good facial features and good health. 6, appearance, solemn and generous. 7. Speak politely and affably. 8. Keen observation and strong adaptability. 9. Abide by rules and regulations and care about the collective. 10. Standardize operation and keep secrets.

Five, excellent waiter should have professional ethics.

1, enthusiastic service spirit. 2. Civilized and polite professional fashion. 3. A childlike business style. 4. Good ethics of honesty and integrity. 5. The noble character of unity and friendship. 6. A sense of justice that abandons evil and promotes good. 7. Respect the moral habits of others. 8. Understand rational holistic thinking. 9. consistent performance of hard work. 10, keep improving.

It's simple. A long speech doesn't suit you. Memorize the following proverb quickly:

1, who is the main body in the hotel, follow the wind and follow the tree.

2, everyone is here, don't show up to follow the trend.

3, don't tell anyone, buy 1 waiter etiquette.

4. Learn more if you have nothing to do, depending on the style of the supervisor.

Don't judge anyone who tells you good things and bad things.

Remember, shut your mouth. Just smile.

You have achieved these six points, and your promotion is not far away. Trust me. This is a fact.