What is the specific job of a hotel catering reservation clerk?

The full name of reservation clerk is reservation waiter, which refers to the staff in catering and entertainment venues who provide efficient and accurate reservation services to guests.

Reservation clerk job responsibilities

1. Receive each batch of guests warmly and politely;

2. Understand the daily revenue and make statistics;< /p>

3. Collect suggestions about dishes, service facilities, etc., and summarize and feedback them to the front and back offices and the lobby;

4. Answer the phone, accept reservations, and solve guest needs;

5. When meeting Class A customers (core corporate users, key customers) for dining, promptly notify the person in charge of the restaurant;

6. Make daily reservations in accordance with regulations and work procedures, and make timely and effective written reservations Send various notices;

7. Cooperate with daily reception and ensure smooth transmission of information;

8. Organize guests’ history and establish business relationships with customers;

9. Solve the needs of guests and handle guest-related issues in a timely manner at the front and back offices;

10. Complete other tasks assigned by supervisors and managers.

Reservation clerk job requirements

1. Cheerful, generous, meticulous, steady, and have strong affinity;

2. Be fair and equitable, adhere to principles, Have good professionalism;

3. Be quick in thinking, respond quickly, have fast work efficiency and independent ability to do things;

4. Have a strong sense of service and teamwork. ;

5. Master the knowledge of relevant business, reception etiquette, etc.;

6. Have good physical fitness;

7. Have a good image and temperament ;

8. Have good coordination and communication skills, and rich experience in social networking and hospitality.

Reservation clerk development direction

Can develop into the reservation office supervisor.