What are the reasons for the difference in room state? For example, last week's room state was very good. Why didn't last week's room state?

1. The relevant statements of Housekeeping Department are wrong.

2. After the guest checked in, the front office failed to change the room status in time.

3. The guest is not registered (it may be that the staff in the front office or housekeeping department give the guest room to others for use without permission).

4. Employees sell guest rooms privately, and the front office employees use the method of non-registration or "time difference" and fail to input the guest information into the front desk computer registration system, so as to embezzle the guest's room payment privately.

5. The guests who have checked out have not left the room. Some guests will check out in advance, but people still stay in the room. When the housekeeping department makes rounds, they mistakenly think that the guests have not left the room.

Extended information:

Due to the heavy workload of the hotel reception desk and the constantly changing room conditions, although many hotels can find out the current room conditions through computer inquiry, employees may still make mistakes in their work, which will cause the room conditions at the reception desk to be inconsistent with those at the guest room floor.

Therefore, it is necessary to check the room status. It should be checked regularly with the "Floor Report" of the Housekeeping Department, and generally it should be checked three times a day, so as to avoid the phenomenon of "missing rooms", "virtual rooms" or staff engaging in malpractices, which will lead to confusion in room sales and room service.

Baidu encyclopedia-guest room status