Traditional Culture Encyclopedia - Hotel accommodation - What are the behaviors, practices and rules and regulations of the hotel that infringe on the legitimate rights and interests of consumers?
What are the behaviors, practices and rules and regulations of the hotel that infringe on the legitimate rights and interests of consumers?
According to the consumers' rights and interests in the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, in the course of hotel operation, consumers have the right to safety (personal and property safety will not be harmed), the right to know (the real situation of related products and services) and the right to choose independently (the right to compare and identify product varieties, service methods and operators). ) and fair trade rights (quality assurance, reasonable price, accurate measurement and refusal to force consumption) are prohibited.
Specifically, the operator's obligations include: 1 providing qualified and safe products and services, 2 providing true information, 3 clearly marking the price, 3 refusing the bill if the consumer asks for it, 4 informing in advance (defects are different from defects, and it is not allowed to sell defective goods), 5 not engaging in fraudulent activities, 6 formulating standard contracts, statements, notices, store announcements, etc. Unreasonable and unfair to consumers.
Defamation, no search of consumers' bodies and their belongings, no infringement of consumers' personal freedom, etc.
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