Job responsibilities of hotel housekeeping department

The housekeeping department of the hotel needs to assist the guests to check in. The staff on duty should meet the guests at the stairs, guide them into the room and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ); Responsible for sorting and cleaning the room and distributing all kinds of room supplies. After cleaning, fill in the "Work Order" and put the work car and cleaning tools back in their original positions. The following is my carefully collected job responsibilities of the hotel housekeeping department. Let me share them with you and enjoy them.

Responsibilities of Hotel Housekeeping Department 1

1. Responsible for room cleaning% 100 qualified and customer service.

2. Be responsible for the cleaning and tidying of guest rooms, and ensure that the rooms are clean and comfortable.

3. Manage the floor quota project and strictly control the consumption of guest supplies.

Responsibilities of Hotel Housekeeping Department 2

1, clean the guest room and check the guest's clothes;

2. Report the maintenance items of guest rooms at any time;

3. Supplementing various services of guest rooms;

4, timely report the guest left items, damaged items;

5, do a good job of succession;

Responsibilities of Hotel Housekeeping Department 3

1. Responsible for the daily cleaning and disinfection of the room, sorting out supplementary items, adjusting the temperature and humidity of the room, and opening the window for ventilation twice a day;

2. Check the condition of room facilities and equipment, and report any abnormality to the Engineering Maintenance Department; Pay attention to the indoor "four pests" and do a good job of killing them;

3. Be responsible for delivering and receiving meals in the room, and notify the district nutritionist immediately if abnormal meals (wrong meals, missed meals, foreign bodies, etc.) are found. );

4. Responsible for the cleaning, drying and recycling of maternal and infant clothes;

5. Complete the mother's shampoo and bath cleaning project according to the package category, and record it in the life assistant package service worksheet;

6. Be responsible for mother's daily life care services, such as serving tea and water, heating meals, reminding mother to eat on time, etc. For mothers with mobility difficulties, enter the room regularly to do all kinds of assistance work;

7. Receive and record the information about check-in, check-out, room visit and room transfer sent by the housekeeper every day 16:00, confirm the room hygiene in advance, prepare relevant items and put them according to the standard;

8. Responsible for assisting in counting and sorting out incoming and outgoing items from customers and handing them over to customers;

9. Change the bedding every week; Disinfect the room with ultraviolet rays every half month; And record it in the daily worksheet of the life assistant;

10. One week before leaving the palace, confirm with the customer the completion of shampoo and bath products in the package; The day before leaving the palace, count the list of self-funded products of customers, hand it over to the responsible housekeeper, and enter it into the cloud system; On the day of leaving the palace, count, sort out and check the customer's property, and confirm the handover with the customer; Complete the rounds, and notify the front desk immediately if any abnormality is found;

Responsibilities of Hotel Housekeeping Department 4

1. Obey the work arrangement of the foreman.

2. According to the guest room cleaning process and quality standards, do a good job in daily cleaning and planned cleaning of guest rooms and responsible areas.

3. Keep the environmental passages and workshops in the floor responsibility area clean and tidy.

4. Be responsible for the check-out and reimbursement.

5. Assist the foreman to arrange VIP rooms and rooms with special requirements.

6. Assist the laundry room to distribute guest clothes.

7. Decorate the guest room according to the specifications, check the completeness of all kinds of furniture and equipment in the room, and report the maintenance in time.

8. Be responsible for timely reporting and handling of unexpected accidents.

Job responsibilities of hotel housekeeping department 5

1. Clean rooms according to hotel regulations, replenish room supplies and consumables in time;

2. Responsible for the replacement of the three-piece set, without washing, and the cup is cleaned;

3. Complete other tasks assigned by the leadership;

Responsibilities of Hotel Housekeeping Department 6

1. Working experience as a hotel room attendant.

2. Be familiar with the room service process and cleaning standards.

3. Skillfully operate the arrangement and placement of bedding and articles in the room.

Responsibilities of Hotel Housekeeping Department 7

1. Understand the guest room status of the responsible floor and provide services for the guests.

2. Responsible for the guest check-out rounds.

3. In strict accordance with the workflow, clean the vacant rooms on the floor, check out, renew rooms and public areas, and replenish room supplies in time.

4. Responsible for the recovery and replacement of dirty linen and the management of new linen.

5. Complete the daily inventory of consumables.

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