A brief description of the basic quality requirements for housekeeping staff

One has a high degree of consciousness

When the room attendant is on duty, he should consciously follow the relevant regulations of the hotel and not make personal phone calls; Letters, documents and other materials; you are not allowed to rummage through the guest's drawers and closets in the name of tidying up the room; you are not allowed to watch TV or listen to the radio in the guest's room; you are not allowed to take a bath in the bathroom of the guest room; you are not allowed to taste the guest's food, etc. These are the basic common sense of service work and the discipline in the work of the housekeeping department.

2. Strong sense of responsibility and good cooperation with colleagues

The service work of the housekeeping department is different from that of many departments. More often, it is labor-intensive and has direct contact with guests. There are fewer opportunities to interact, which means fewer opportunities for the hoe to show up. This requires the staff of the housekeeping department to be down-to-earth and hard-working. In the large amount of trivial work they have to do every day, they must have good psychological quality, not blindly compare, and engage in their work with a high sense of responsibility.

Many hotels, in accordance with service regulations, require that two people should go together and help each other when cleaning guest rooms. This requires the housekeeping staff to have the ability to put themselves first and cooperate well with colleagues. With their own efforts, they will create a small-scale internal work scene with harmonious coexistence, clear division of labor, tacit cooperation, and happy mood, so as to improve efficiency and facilitate the completion of their own work.

Third, you must have abundant energy and strong hands-on ability

The tasks of the housekeeping department are relatively complicated, require a lot of physical effort, and the guests have higher standards. Therefore, it is very important to require the housekeeping staff to be responsive, have abundant energy and strong hands-on ability.

Guests’ requirements for guest rooms are comfort, cleanliness and safety. To be comfortable and tidy, we must first do a good job in cleaning and hygiene. The hygiene of the room and bathroom is the most basic requirement for guests, and it is also the most picky and particular thing for guests. Guest rooms must be free of pests, water stains, rust, and odor; floors and walls must be free of dust and debris; lamps, electrical equipment, mirrors, floors, sanitary equipment, etc. must be bright and clean; sanitary equipment must be disinfected every day; bed sheets must be disinfected every day. , pillowcases and other bedding must be replaced in time according to the prescribed time; the decoration in the room must be elegant and harmonious; the hotel items must be placed neatly and uniformly according to specifications; the Chinese-style bed making should look like the creases of the sheets are centered, smooth and natural, the blankets, pillows, and quilts are placed uniformly, and the quilts The four corners should be neat, with no slumping appearance, and the pillow mouth should face inward; in a Western-style bed, the three middle fold lines of sheets, quilts, and blankets should overlap. The bedspread should be flat, with neat corners, and the corners should be tightly wrapped without wrinkles. A room that has a plot and meets the standards is the material support for polite service. If you ignore this basic guest need for a room, other etiquette will be out of the question. To ensure that the guest rooms can meet the standards of comfort and cleanliness, the housekeeping department employees are required to make great efforts and improve work efficiency during their hard work.