Traditional Culture Encyclopedia - Hotel accommodation - Isolation hotel front desk work requirements
Isolation hotel front desk work requirements
1 Ensure that all aspects such as dress, neat hairstyle and light makeup meet the specified requirements.
2 Check the handover records, understand the handover of the previous shift, and be responsible for handling it.
3. Be familiar with the reservation information and know the situation of the guests, especially remember the names of VIPs and regulars who come to the store and know all the activities of the hotel.
Familiar with the hotel's policy on room sales, sell rooms to guests in the store and strive for economic benefits.
Proficient in the professional business and skills of the front desk, and do a good job in customer service.
6. Be familiar with the information inside and outside the store and provide accurate inquiry service.
Responsible for the check-in procedures for the guests staying in the hotel.
Responsible for the management and distribution of guest room keys, strictly abide by the verification system.
Make relevant reports and provide accurate acceptance letters for other departments.
Hotel front desk job responsibilities 2
1 Handle the check-in procedures accurately and quickly for guests with valid visas such as passports, identity certificates and travel agency cards, and be responsible for issuing room cards;
2. Prepare for the team and VIP check-in;
3. Handle all kinds of inquiries and requirements of the guests, and provide relevant information to the guests.
Information;
4. Be responsible for accepting reservations, accepting and checking in.
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