The concept of hotel service

1. The concept of hotel service: Hotel service refers to the intelligent and necessary labor paid by the hotel to meet the needs of customers. It is an intangible and priceless commodity of the hotel. The hotel mainly provides accommodation services, life services and facility services to tourists.

2. Hotel services must have good standardized services as the premise and foundation. Personalized services must be based on standardized services. If you stay only satisfied with standardized services and do not develop towards personalized services, it will be difficult for the hotel's management and quality standards to reach a new level.

3. In addition to having high professional skills and professional ethics, waiters must also have strong psychological endurance, analytical and judgment skills, emergency response capabilities, etc., especially from the perspective of the guests. "Put yourself in someone else's shoes" and be considerate, understand, understand and considerate of your guests.

4. Gradually establish specifications that adapt to personalized service requirements.