Should the hotel be responsible for the room attendant stealing guests from a star-rated hotel in Kunming?

If a guest's property is stolen in the hotel, he can report the loss to the hotel. This way is called reporting the loss. If the guest directly informs the relevant departments of the public security bureau, it is called reporting the case. There are many cases of theft, such as external theft, internal theft and guests' own forgetting. The hotel will investigate and deal with it according to the information provided by the guests or the crime scene. In the meantime, what guests need to help the hotel do is: explain the name and characteristics of the lost items clearly; Time of lost items; When was the last time you saw it? Where to put the property before it is lost; Where have you been before you lost your property? Whether there are visitors in the room; How much money has been lost (partially or completely); Did you buy anything before you lost it?

If valuables are lost or stolen, according to the relevant provisions of the International Hotel Law adopted by the International Hotel Association on June 5438+098112, "if the guests get the report in time, the hotel's compensation for valuables should be reasonable". This means that, on the one hand, hotels have the responsibility to compensate their guests' valuables under certain conditions, but on the other hand, such compensation "should have reasonable limits". Generally speaking, the compensation limit for guests' valuables shall not exceed 10 times of the hotel accommodation fee.

Guests should note that the hotel's compensation for the loss of valuables is also conditional. First of all, it must be valuables placed in the hotel "valuables storage room". If the guest fails to store valuables in the valuables storage room as required, the hotel will be irresponsible or less responsible for the loss of valuables. Secondly, many hotels provide safes for valuables in their rooms. For the "lost" items in this safe (generally impossible to appear), the hotel can not compensate, because the password of the safe is only known to the guests, and it is impossible for others to open it (unless even the safe is taken away). In addition, in order to prevent some guests from claiming that they are "short of money in valuables storage" or "diamonds have been stolen", the hotel will require guests to seal their valuables with special envelopes provided by the hotel and ask them to sign at the seal.