What are the eight principles of hotel quality management?

Principle 1: Customer-centered organizations depend on their customers, so organizations should understand the current and future needs of customers, meet their needs and strive to exceed their expectations. Principle 2: Leadership leaders establish the unified purpose and direction of the organization. They should create and maintain an internal environment so that employees can fully participate in achieving organizational goals. Principle 3: Full participation of people at all levels is the foundation of the organization. Only with their full participation can their talents benefit the organization. Principle 4: Process method manages related resources and activities as a process, which can achieve the expected results more efficiently. Principle 5: The systematic method of management identifies, understands and manages interrelated processes as a system, which helps organizations achieve their goals, efficiency and effectiveness. Principle 6: Continuous improvement The continuous improvement of the overall performance of the organization should be the eternal goal of the organization. Principle 7: Fact-based decision-making method Effective decision-making is based on data and information analysis. Principle 8: A mutually beneficial supplier relationship organization and its suppliers are interdependent, and a mutually beneficial relationship can enhance the ability of both parties to create value.