Hotel front desk reception. How to judge the room state?

First of all, the supervisor is robbing the current guests. Since the phone shows that there is still room for sale, we can sell it, because the guests who have booked the room may not come to the hotel. If the guests arrive at that time, you can check whether there is a business room and upgrade them to a business room for free. That's what you said. The supervisor will call to ask if there is a business room, indicating that a free upgrade is being made. Besides, if all the rooms are gone. See if the housekeeping department can temporarily arrange a repair room, because some repair rooms have no big problems, such as just turning on a small light or something. It doesn't matter whether it can be sold to guests at this time. If the room can't be repaired, which means the hotel is full, there is a last resort, that is, cancel the unsecured reservation after 18: 00 minutes. Because usually the hotel reservation time is 18: 00. Over time, the hotel has the right to cancel.

As for judging the condition of the room, it is a very complicated matter. If you don't have the authority to upgrade the guest free of charge, you need to ask the supervisor. If you also have access. There is a simple way. That is, subtract all saleable houses (excluding repaired houses) from the number of rooms that were not booked on that day. If there are more than one or two rooms, it can be regarded as one room.

It's a pity that you gave too few points. This is a very professional thing!