Speech on Hotel Quality Service

A speech can help the speaker express himself better. In today's social life, the application scope of speech is more and more extensive. Do you know how to write a good speech? The following are my collected speeches about the hotel's excellent service. Welcome to share.

Hotel Quality Service Speech 1 Hello, I'm xxx from the club. I am glad to have this opportunity to stand here and make a speech. I am an intern. I just arrived at the hotel. Today's speech is based on my personal experience since I joined the company. The topic of my speech is: Sincerely light the road, service creates value.

Away from the universe, the vast space, long life. The world is big when it is big, and small when it is small; Life is long and short. In short, I am like a boat in the sea, stepping into the society from the ivory tower of the university? Whitening? None of this is known. Graduation equals unemployment, which is indeed a common phenomenon in today's society. A scholar commented: University is like walking in the dark, and you don't know the way of the future, but the ideal light of the future guides you to the society like hope; When we graduated, the suddenly enlightened complex society made our students lose their way. Maybe I was at a loss and a little helpless, but this was my mentality before I went to work in Qixing.

After the introduction of my classmates, I came to the Seven Star Business Hotel. Afraid of not being competent for this job, I became a waiter in the club with a cautious and nervous attitude. Words like smile, etiquette and thoughtful service suddenly appeared in my mind. Some unexpected and seemingly simple "services" contain a lot of knowledge, and boredom and anxiety are also in my heart. I'm afraid I can't stand the recommendation of my classmates; I'm afraid I'm embarrassed to rush the manager's expectations; I'm afraid to face a busy weekend ... As a result, after a period of time, the staff team of Qixing made me feel the warmth of home, and lit up my heart like the light through layers of rain and fog. During the interview, the head of the human resources department took into account my accommodation problem and handled the check-in formalities for me as soon as possible; The cordial guidance of the department manager and a lot of encouragement and praise; The careful teaching of my colleagues who took me to the door; The minister's meticulous service ... and so on, all make me feel that this is not only a workplace, but also a warm home. Soon, under their care for me, I had a new understanding of my work, and I was able to start working immediately. At the same time, we can see the effect of "attentive" service from the service attitude and the way of dealing with problems of colleagues. I also try to greet my work with a smile and sincere heart every day. While serving the guests and satisfying them, I also got great comfort and pride from my heart. It is said that the work in the service industry is simple and ordinary. And our seven-star team, with its standard and decent language, sweet and warm smile, dignified appearance and sincere service attitude, tastes extraordinary positioning while providing the best service for guests! In such a service, its own value has also been sublimated. At the same time, I strictly demand myself to set an example, that is, to suffer the hotel first and then the hotel later. We should focus on the overall situation, work actively and sincerely, safeguard the collective interests, and prove our value with actions. I remember a saying that I always agree with: the development of the world is driven by those excellent people, but supported by those ordinary people. There are too many bright spots in service work. To borrow a word: regardless of the cold and hot summer, our service will always be warm as spring! This kind of service quality is the service quality of our seven stars.

There is such a short story: it is said that a hotel will promote one of the waiters to be the department head. After layers of screening, the final list was determined by two people. As a result, a waiter named Wang Dan became the head of the department. Another waiter named Fan Bing was worried. I'm no worse than her. Why didn't I become a supervisor? So I went to the department manager and asked why. The manager said, "you are both excellent, but you can't see the gap between you and her for the time being." Now I will let you find the problem through comparison. " Suppose I'm a guest from other places and come here for a meeting, but I just checked into the hotel when the call for the meeting came. I haven't put my luggage in my room, and I haven't got the room key. The hotel is 20 minutes' drive from the meeting place and less than half an hour from the meeting time. What can you do for me as a waiter at this time? Fan Bing quickly packed his things and said, "I will put your luggage and belongings in your room as soon as possible, then give you the key, and then book a taxi from the hotel outside the hotel immediately, so that you can get to the meeting place as quickly as possible." After listening, the manager said, "Yes, the service is very dedicated, but I think there may not be enough time. Even if the guest catches up with the meeting, he is very anxious, which may affect his meeting arrangement. " Next, let's listen to what Wang Dan will do. "After hearing the case, Wang Dan came to the office and replied," I first asked the guests for advice, then called the front desk to ask the bellboy to take the guests' luggage to the room, and then stored the keys at the front desk. At the same time, I told the guests to go back to the hotel after work and go directly to the front desk to get the room key. Then send the guests to the door of the hotel and ask the hotel taxi to send the guests to the meeting place as soon as possible. The manager's meaningful comment said: "The division of labor is clear, orderly, simple and fast, which saves a lot of time. Fan Bing's handling method is also feasible, but it is a bit thankless. Fan Bing will learn more from Wang Dan in the future. "Through this short story, I learned that sincere service attitude is valuable, but the value reflected by your real service quality should satisfy the guests and make them feel value for money. I will strive to improve the service quality in this direction!

Speech on Hotel Quality Service 2 Dear judges and colleagues,

Good evening, everyone! This is Yu Haifeng from the Finance Department. Today, I am very happy to have such an opportunity to communicate and learn from you. Today, the topic of my speech is: "Quality service starts with a smile"!

Some people describe life like this: life is picturesque, and the smiling picture adds bright colors; Life is like wine, smiling, elegant and attractive, and life is like a song. There is a moving melody in the smile. Life is like a book, a book with a smile has a shining theme. Smiling is the best portrayal of our mental state. Smile is a ray of sunshine, which can penetrate dark clouds and warm the earth and creatures. The clear and bright smile is full of the breath of spring, which is refreshing, pleasing to the eye and naturally produces a good impression. The famous musician Gu once wrote such a song. Please take my song back to your home and leave your smile.

Good evening, leaders and colleagues!

My name is Zhang Cuifeng, and I am an employee of the hotel catering department. I come from Huangshan, Anhui.

Today, I am deeply honored to have this opportunity to stand here and give a speech on the service in Action 5 10. I would like to take this opportunity to thank Mr. Zhang for providing me with such a platform to express myself, which gives me confidence and motivation to pursue my dreams. Before the results of the competition were announced, I never dreamed that I would win the prize in this competition. All this is inseparable from the concern and recognition of the leaders of various departments, as well as the encouragement and support of colleagues. At this moment, a thousand words can't express my gratitude. Please accept my bow to express my heartfelt thanks.

"5 10 service" accompanied me along the way. At first, because I didn't know the real intention, I always used my senses to judge the things around me, and I always liked to evaluate the things around me from a personal point of view, which made me feel that the standard of "5 10 service" was a constraint on myself. Although I like studying very much and study very hard, I didn't devote myself wholeheartedly to my work, because I felt that I didn't have a diploma or education, and I couldn't find any good job, so I felt that smiling at the guests every day had numbed me, and it was even more unacceptable to see the leaders and colleagues greeting me all the time. In retrospect, I remember that I was the first to complain in our department, but with the passage of time, a good customs atmosphere has gradually formed around me, both at work and in life. In addition, leaders often enlighten us at regular meetings and patiently tell us the significance of "5 10 service" and the advantages and disadvantages for hotels and personal work, and I am gradually infected by this atmosphere. I have completely changed my outlook on life, gained a new understanding of the true meaning of this "5 10 service", and at the same time began to strive for heartfelt expectations, so that I can accompany everyone around me with my most sincere smile and sincere greetings and have a wonderful and happy time.

After winning the prize, I began to try to sort out my work attitude and working methods. Although I repeat the same steps every day, my inner thoughts are completely different. I remember once meeting a guest at the checkout counter (a guest came to the checkout counter after eating in a Chinese restaurant). When he saw the total amount on the bill, he immediately flew into a rage and said, your food is too expensive. I ordered so many dishes. How can there be so much consumption?

I smiled and answered: Hello! Let me examine you, sir. Our seafood, cigarettes and drinks are not discounted. The seafood and drinks you consume today are top-grade drinks, and seafood is precious. It seems that the guests you invited today are very important! Why don't we check this bill together? The guest said with a smile, forget it, pay the bill! I have work to do! My friend is waiting for me. )

Another time, when I was working as a waiter in the box, when I put a cooked prawn on the turntable and added drinks to the guests, one of the guests suddenly shouted that the waiter's food was wrong. My first reaction was, hello, the guest said wrong. After reading the menu, I said that this is what you ordered. The guest said angrily, if I am wrong, I am wrong. You are new here. I ordered half a catty of prawns. Is there half a catty here? See for yourself. Is this half a catty of prawns? I said, excuse me, please wait a moment, please allow me to consult the seafood room and confirm it, ok? (The seafood chef confirmed that it was the second half catty of the new prawn. ) hello! Sorry, I consulted. It's half a catty of shrimp with a knife and shrimp with a knife. It will become smaller after processing. Please understand. The guest made a gesture to tell me to go away, and I was more cautious in the later service. I have done all the work. I carefully checked every dish handed over by the delivery team to see if there were any foreign objects on it. After confirmation, I will go to the turntable, announce the name of the dish and follow the honorific words. As soon as I saw that there was not much wine, I added it. I saw a shell in the bone plate. If I think it's time to change, I'll change it quickly. If there are more than two cigarette butts in the ashtray, I will change it. When I finally paid the bill, I asked the guest to help me fill out the customer suggestion inquiry form. The guest helped me check the service quickly and enthusiastically, and added the following sentence, I am most satisfied with the 0267 waiter. And commented on our dishes.

In fact, the grievances we bear can sometimes be understood and praised by our guests afterwards, but more often we can only bear them silently in our hearts, but when we bear the grievances and bring happiness to our guests, we will leave a very deep impression on our guests.

This makes me understand that no matter what I do, I must work hard to succeed.

Speech on Hotel Quality Service 4 Leaders and colleagues:

Hello!

As a hotel employee, how should we face the present work and make extraordinary achievements in ordinary posts? I think the first thing is honesty and trustworthiness. Since ancient times, honesty and trustworthiness is the standard to measure a person's behavior, quality and personality. As the ancients said, the way of management lies in honesty, and the way of profit lies in faith. Honesty and trustworthiness is the basic and accurate standard of being a man and the premise for enterprises to fight against the market. Therefore, at work, I treat every guest with sincerity and everything with good reputation. People often simply understand service as attitude, thinking that a good attitude means good service. Everyone knows that dealing with customers is tiring and boring, but I like this job. I like to see customers come here tired and leave with a satisfied smile. Satisfied with the sense of accomplishment gained after adhering to principles and ensuring the interests of hotels and customers yesterday. However, regrettable things often happen because of hotel factors or high requirements of guests, as well as a few other unreasonable troubles. But I always use my sincerity to make up for my shortcomings, and use my actions to touch the guests. The alternation of people coming and going has made me have an indissoluble bond with many customers, and I have exchanged sincere services for the true feelings of customers, so my work is vivid and colorful!

I think the operation of a hotel is just like the operation of a computer. It needs not only high-quality hardware guarantee, but also good software to support it. Our equipment is hardware and our service is software. Although our hotel has a certain scale and unique environment, it may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Since I entered the hotel, I have exchanged my heart for my true feelings and honesty for my true feelings, which has left a deep impression on customers and attracted many repeat customers, leaving an intangible wealth for the hotel. However, as a hotel employee and a hotel manager, if you want to improve your essential work, you must constantly learn to charge, enrich your knowledge and improve your comprehensive quality. Every time I take advantage of learning opportunities, I will seriously learn from other people's advanced experience, constantly improve myself and improve my adaptability to market changes.

I have no grandiloquence, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy life that fully embodies my love and loyalty to my career. I hope that with my efforts, my excellent service and my integrity, this place will become a home for customers, a shelter for customers, a gas station for customers' lives, a thriving hotel, a pride for the hotel and a glory for the hotel.

Thank you!

Speech on Hotel Quality Service 5 Leaders and colleagues:

Hello!

Honesty and trustworthiness are the traditional virtues of the Chinese nation. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality. Being an enterprise also needs honesty. The ancients said: "The way to manage lies in honesty, and the way to make a profit lies in faith." Honesty and trustworthiness is the basic moral principle of being a man, and it is also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because there is a shadow of lack of honesty in real life. Fake cigarettes, fake wine, fake documents, counterfeit banknotes, etc. They have left many shadows of dishonesty in people's minds, leading to a lack of trust and understanding between people.

As a service worker, especially as a "golden ear", how should we face the actual work now? In practical work, people often understand service as attitude, that is, good attitude = good service, but it is not. Service has a deeper connotation and is closely related to the implementation of rules and regulations. Everyone knows that dealing with customers directly is tiring and tedious, but I like this job and I like to see the expression of customers expecting satisfaction. I like to see customers come here tired and leave with a satisfied smile; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of hotels and customers. However, due to the lack of hardware, we often have to make up for it through manual services, and we also have to accept the vent of dissatisfaction when customers fail to reach their goals. In short, all kinds of people come and go alternately, so that I have forged an indissoluble bond with many customers, and exchanged sincere services for the true feelings of customers, making our work vivid and colorful!

I think the work of our front desk is the signboard and facade of our hotel, the window to show the spirit of "Golden Spike", the place where customers' first impression is formed, the place where customers come in for the first contact and the place where customers explain for the last time when they leave. The quality of service here will largely determine the whole mood of customers here and their psychological feelings after leaving, so I regard my work as solemn and sacred, and at the same time feel my responsibility and pressure. Every time before going to work, we should not only pay attention to our appearance and language, but also pay attention to our mood and mentality. We should forget our family, life, unhappiness and troubles, and physical exhaustion, that is, we should baptize our hearts and let ourselves devote ourselves wholeheartedly to our work. Only in this way can you serve customers wholeheartedly and think of the enterprise wholeheartedly. My work center is: all for customers, all for customers, all for customers. It is not easy to do our work well. Every day we come into contact with strange faces, customers of various identities and people with different personalities. Among them, some know you, some don't understand you, some are of good quality, some are of poor quality, and their demands, some of which we can do and some of which we can't do, all require us to complete with enthusiasm and quality service. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. I am happy when customers are happy, I am satisfied when customers are satisfied, and the troubles of customers are solved. I think the customer's business is no small matter, and my own business is no big deal. Therefore, over the years, customers have not been dissatisfied because my work is not in place As a "golden spike", I am steadfast in my heart and get it from the smile of customers.

The operation of a hotel is just like the operation of a computer. Not only high-quality hardware, but also good software are needed. Our equipment is hardware and our service is software. Our hardware may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for truth, and we have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for enterprises.

In ancient China, there was such a couplet: the reeds on the wall are heavy and the roots are shallow, and the bamboo shoots in the mountains are thick and empty, to describe those who have no knowledge and are not serious in their work. In today's society, this is also a warning to our service personnel. If there is no high-quality service and integrity, this enterprise will not stand the test of wind and rain and time, and will soon wither without vitality. As a desk worker, I will continue to learn to charge, enrich my knowledge and improve my ability to cope with market changes. I don't want to be a bamboo shoot in the mountain or a reed on the wall.

We have no rhetoric, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. I hope that with our efforts, our high-quality service and our integrity, this place will become our customers' home, a shelter for customers and a gas station for customers' lives, so that our business will flourish and our tomorrow will be more brilliant!

Speech on Hotel Quality Service 6 Leaders and colleagues:

Hello!

Cherish what you have now and find your own moving and happy place in the familiar things, so as to make your life happier.

I have worked in the service industry for nearly two years. How should I face the actual work these two years? In practical work, people often understand service as attitude, that is, a good attitude means good service. Actually, it is not. Service has a deeper connotation and is closely related to the implementation of rules and regulations. Everyone knows that it is tiring and tedious to deal with customers directly, but I like the big family of Nanning Jinjiang Star, and I like to see customers' expectation and satisfaction. I like to see customers come here tired and leave with a satisfied smile; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of hotels and customers. However, due to the lack of hardware, we often have to make up for it through manual services, and we also have to accept the vent of dissatisfaction when customers fail to reach their goals. In short, the alternation of people coming and going has made me have an indissoluble bond with many customers, and exchanged sincere service for the true feelings of customers, making our work vivid and colorful!

The operation of Jinjiang Inn is good or bad, just like the operation of a computer. Not only high-quality hardware, but also good software are needed. Our equipment is hardware and our service is software. Our hardware may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for truth, and we have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for enterprises.

In ancient China, there was such a couplet: the reeds on the wall are heavy and the roots are shallow, and the bamboo shoots in the mountains are thick and empty, to describe those who have no knowledge and are not serious in their work. In today's society, this is also a warning to our service personnel. If there is no high-quality service and integrity, this enterprise will not stand the test of wind and rain and time, and will soon wither without vitality. We should constantly learn to charge, enrich our knowledge and improve our ability to cope with market changes. I don't want to be a bamboo shoot in the mountain and let our enterprise become a reed on the wall.

We have no lofty aspirations, only plain words; No glorious deeds, only ordinary work; There is no heroic image, only a busy figure; But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. A greeting, a helping hand and even a small ashtray will make the whole winter warmer! Quality service is the driving force of our service, the sail of Expo and voyage, and the belief we pursue! We will create a better tomorrow!