The ability of room attendant.

1 has good conduct and good professional ethics.

Due to the characteristics of their posts, housekeeping staff, especially floor attendants, often go in and out of guests' rooms and have access to their luggage, including some valuable money and things. If you don't have good moral quality, you will have evil thoughts when you see money, and take away the property of the guests by taking advantage of your work, which will bring immeasurable losses to the image and reputation of the hotel.

Good working attitude, down-to-earth and earnest, can bear hardships and stand hard work.

The main work of housekeeping department is cleaning and sanitation, such as room hygiene, public hygiene, laundry and linen, etc. Therefore, employees working in the housekeeping department must be not afraid of dirt, work hard and have the spirit of hardship.

Have a strong sense of health and service.

Because the main job of housekeeping department is cleaning and sanitation, in order to do this job well, waiters must have a strong sense of hygiene and service, otherwise they will not be able to do this job well and provide satisfactory services to guests.

Master the basic knowledge of facilities and equipment maintenance.

Generally, hotel rooms have many facilities, such as various lamps, air conditioners, carpets, curtains, stereos, televisions, desks and so on. Although according to hotel regulations, these facilities should be the responsibility of hotel engineers, but the daily maintenance work should be the responsibility of housekeeping department. Attendants in the housekeeping department must take advantage of the opportunity to clean the rooms every day and do a good job in maintaining these facilities. And some minor maintenance items, such as changing fuses, changing power sockets, changing light bulbs, etc. , generally handled by the housekeeping department. It can be seen that the waiter in housekeeping department should have certain knowledge of equipment and facilities maintenance.

Have a certain level of foreign language.

When receiving foreign guests, the waiter should be able to provide services to the guests in appropriate intermediary language. Otherwise, once you meet a guest from abroad, the room service staff can't provide services in interlanguage, or even make some jokes, which will affect the service quality and seriously affect the image of the hotel in the eyes of the guests;