Implementation Plan for Service Star Selection Activities by Hotel Front Office Department

Implementation plan for hotel front office department’s service star selection activities

In order to improve the service quality of the front office department and lay a solid foundation for the opening of the hotel, fully demonstrate the front office In order to maintain the spiritual civilization of the department, a "Service Star" selection activity was specially launched, and the plan was formulated as follows:

1. Scope of selection

All employees of the front office department.

2. Selection of titles

Three "Front Office Service Stars" will be selected every month.

3. Selection conditions

(1) Necessary conditions

1. Work continuously in the front office for more than 3 months;

2. Comply with the hotel's attendance discipline and have no absences in the month; no fault sheets or above penalties have been received throughout the month.

3. Have strong business skills and good service awareness; be rich in team spirit; perform well in life and have high moral character;

(2) Conditions and details

1. The appearance and appearance meet the relevant requirements of the hotel and the department.

2. Play an important role in this position, complete the job well, and be unanimously recognized and praised by customers and department personnel.

3. Be dedicated, love your job, be willing to help others, be enthusiastic and polite to guests, get along well with colleagues, and respect and obey leaders.

4. Able to quickly reflect guests’ opinions and complaints and meet their needs; there were no guest complaints or major liability accidents that month;

5. In terms of service, business skills, management, and safety Proactively put forward rational suggestions on aspects such as environmental protection, energy saving and consumption reduction.

6. Actively participate in various trainings and activities organized by the hotel or department. 4. Selection Procedure This service star selection adopts the method of “divisional recommendation, centralized review, and unified commendation”.

(1) On the basis of carrying out service star selection activities, each branch will () recommend qualified candidates to the front office manager based on the selection conditions.

(2) Principles of quota allocation

1. Each branch can recommend one employee as a department service star candidate;

2. Position service star In principle, the candidate recommendation quota is based on one person from each division. If there are outstanding performers, they can also be recommended at the same time.

(3) Selection

The front office manager will organize the supervisors of each branch to conduct a comprehensive evaluation of the service star candidates reported by each branch, and the department director will be responsible for reviewing the evaluation results. After review, 3 front office service stars were identified.

(4) Commendation

The department director will commend the monthly service stars at the regular meeting of the front office; and post personal work photos on the whiteboard in the break room. At the same time, 100 yuan in cash will be given as a reward.

5. Activity Time

As long as it does not conflict with the hotel's overall activity plan and related policies, this activity will be carried out for a long time from October 1st. On the 25th of every month, each branch sends the list of candidates to the front office manager.