Traditional Culture Encyclopedia - Hotel accommodation - How to do daily maintenance work in hotel engineering department
How to do daily maintenance work in hotel engineering department
Keep asking if you have any questions.
1, daily maintenance, maintenance
1) Daily maintenance service
The maintenance sheet is the basis for the engineering department to carry out maintenance work, and the maintenance sheet is filled out by the maintenance department. The standard procedure is as follows:
A) The user shall report the equipment failure or defect to the foreman.
B) The foreman fills in the maintenance form.
C) The maintenance order shall be signed by the head of the user department and sent to the duty room of the engineering department.
D) The personnel on duty in the engineering department sign the maintenance list to show their acceptance.
E) The first copy shall be recovered by the repair department and filed for future reference; The second copy is extracted by the engineering department; The third copy shall be submitted to the maintenance personnel, and shall be filed by the engineering department after maintenance.
2) Telephone maintenance
Telephone maintenance is suitable for more urgent faults, and its standard procedure is:
A) The user shall report the equipment failure or defect to the foreman.
B) The foreman calls the duty room of the engineering department.
C) The foreman shall first report the name and location, and then report the fault phenomenon and location.
D) The attendant of the engineering department records the report and sends maintenance personnel.
E) Afterwards, the maintenance department must go through the work order formalities.
3) Daily maintenance
Completed by the engineering department maintenance technician, the standard procedure is:
A) The repairman should be on standby at any time after going to work or returning from maintenance.
B) After receiving the order, the repairman should take all tools and spare parts with him according to the cause of the failure.
C) Maintenance points facing guests, such as guest rooms, restaurants and meeting rooms with guests, must be led by waiters and are not allowed to enter by themselves.
D) If it is necessary to stop local water supply, power failure, expired gas or loud noise, it must be approved by the competent department leader.
E) Clean up the site after troubleshooting, and remove all maintenance remnants.
F) After the troubleshooting is completed, it shall be signed and approved by the leaders at or above the class level of the user department, and returned to the personnel on duty in the engineering department for filing.
G) If there is any fault that can't be handled temporarily, it should be reported to the personnel on duty and the foreman on duty in the engineering department, who will report to the leaders above the competent level in the maintenance service department and make explanations.
2. Special maintenance
Special maintenance is: the room where the guest has checked in, the conference room where the VIP room is being opened, the kitchen where the food is being served, or if it is not handled immediately, it will cause
Fault items that have a significant impact on guests and hotel equipment.
Its standard procedure is:
1) The maintenance instruction shall be issued by the shift foreman or the head of the engineering department.
2) After receiving the instruction, the maintenance personnel should arrive at the site within three minutes (put down their work if necessary).
3) There are guest-oriented maintenance points, such as guest rooms, restaurants and conference rooms with guests, which must be led by waiters and are not allowed to enter by themselves.
4) After the maintenance, you must clean up the site and apologize to the guests before leaving.
5) Failures that cannot be handled temporarily shall be reported to the engineering supervisor, who shall explain them to the maintenance service department and assist the maintenance service department to take emergency measures.
6) The attendant of the engineering department requires the repair department to handle the work order formalities.
3, major accident handling procedures:
Accidents that have a significant impact on hotels or pose a serious threat to personal safety are called major accidents.
Its standard processing procedure is:
1) The duty officer of the engineering department must do it immediately after receiving the major accident report;
H) According to the nature of the accident, instruct relevant personnel to cut off the corresponding electricity, water, oil and gas.
I) report to the project supervisor.
J) Send maintenance personnel to the site immediately.
K) Inform the general manager's office, fire control center and relevant departments immediately.
2) When dealing with major accidents, the general manager or the hotel manager on duty must be the commander in chief to coordinate the relationship between various departments. The engineering department is responsible for on-site command, mobilizing all forces to repair the fault as quickly as possible.
3) After troubleshooting, the attendant of the engineering department should make detailed records and file them in the general manager's office.
4) The Minister of Engineering Department shall fill in the accident analysis report and report it to the General Manager.
4, maintenance standards
1) room lighting equipment
A) The quality requirements for maintenance work are as follows:
N All lighting switches are in good contact, safe and reliable.
All lamps (wall lamps, downlights, etc.). ) should be installed firmly and reliably, and the wattage of light bulbs should meet the installation standards of lamps and lanterns and the requirements of guest rooms.
N The phase line of the nut shall be connected to the bottom reed of the nut.
N There should be no connectors for all open wires in the room, and the metal shells of all electrical appliances and lamps are not charged.
N All electrical switches, sockets and walls are installed firmly and correctly.
N the bathroom lights are normal, without flicker and noise.
N shaver power supply 220/ 1 10V output is normal.
B) procedure:
N After receiving the maintenance notice, prepare the maintenance materials and tools according to the maintenance content and area, and arrive at the site within 15 minutes. Emergency maintenance must arrive at the site within 10 minutes.
The floor attendant should open the access to the floor guest room area for maintenance. If "Do Not Disturb" is hung on the door, you are not allowed to enter in principle, so you should find another maintenance time.
N If the word "Do not disturb" is not hung on the door, the waiter should knock on the door first and keep the door open during maintenance.
N In areas that are easy to cause pollution during maintenance, waste linen should be laid first, and available facilities should not be used.
N the power supply must be cut off during maintenance. If it is necessary to operate with electricity, another guardian must work together.
N maintenance work should be fast and effective, and try not to disturb the guests.
N After the maintenance and construction, the site must be cleaned, restored to its original state and the surrounding environment kept clean.
N After the foreman of the repair department signs and confirms, he goes back to the duty room to cancel the order and register the time and place of entering and leaving the floor.
2) room decoration and maintenance work
A) The quality requirements for maintenance work are as follows:
N The main entrance and doorplate shall be installed correctly and firmly, the doors and doorframes shall be connected firmly with hinges, the switch shall be sound, and the paint shall be smooth and undamaged.
N door mirror is not loose and has good perspective.
The fire evacuation circuit diagram behind N doors corresponds to the room number, and the installation is correct and firm.
N the anti-theft chain is fastened according to the installation, and all hardware materials do not rust.
N All walls and ceilings are free from pollution, and the wallpaper is free from damage, glue opening and foaming. The wallpaper and wall covering must be repaired indoors.
N 1.5m, no seam can be seen.
N Carpets shall be laid flat and tight, and there shall be no glue at the joints.
Windows and window frames are intact and well sealed.
N curtains are easy to open and slide freely.
N All furniture should be painted well, fire boards should not be damaged, furniture doors should not be deformed, hinges should be fastened, and switches should be free and silent.
N All drawers can be easily opened and closed, and the handles are firm.
N Chairs and sofas are not damaged or loose.
N headboard is installed correctly and firmly.
N TV rotating bracket can rotate freely and stop at any angle.
N Indoor decorative painting is installed correctly and firmly.
N The silicone in the bathroom, such as the washbasin, marble edge, bathtub edge, toilet base edge, corner edge, etc., is well sealed, flawless, beautiful and clean.
N marble platform, wall, ceiling and floor are undamaged.
N sanitary paper boxes, bathtub handrails, linen racks, hooks, etc. The installation is firm.
B) After receiving the maintenance notice, prepare maintenance materials and tools according to the maintenance content and area.
C) At least two people shall be present when unlocking the lock for the guest, and the front desk or room supervisor shall be present when opening the password box and safe.
D) The floor attendant should open the door when entering the floor guest room area for maintenance. If "Do Not Disturb" is hung on the door, it is forbidden to enter in principle and find another maintenance time.
E) If the words "Do not disturb" are not hung on the door, the personnel on duty should knock on the door and open the door first, and the door should be kept open during maintenance.
F) Areas that may cause pollution during maintenance should be protected first, and existing facilities should not be used.
G) Maintenance work should be quick and effective, and do not disturb the guests as much as possible.
H) After the completion of maintenance and construction, the site must be cleaned, restored to its original state and the surrounding environment kept clean.
I) After being signed and confirmed by the foreman of the repair department, return to the duty room to cancel the order, and register the time and place of entering and leaving the floor.
3) Sanitary ware maintenance
A) The quality requirements for maintenance work are as follows:
Wash your hands. The hot and cold water switches are normal, there is no dripping, the water flow is smooth, there is no splashing, and the signs of hot and cold water are correct.
N There is no great noise up and down the toilet, the water quantity is moderate, and the water is smooth.
N There is no leakage in each valve and toilet seat.
N The hot and cold switch of the bathtub is normal, and there is no leakage. Sufficient water output, correct signs of hot and cold water valves, normal operation of changeover valves and no water leakage.
N The outlet temperature of hot water should be kept between 45℃ and 55℃.
B) After receiving the maintenance notice, prepare the maintenance materials and tools according to the maintenance content and area.
C) Access to the floor guest room area for maintenance shall be opened by the floor attendant. If "Do Not Disturb" is hung on the door, you are not allowed to enter in principle, so you should find another maintenance time.
D) If the words "Do not disturb" are not hung on the door, the attendant should knock before opening the door, and the door should be kept open during maintenance.
E) Priority should be given to the projects that are easy to cause pollution during maintenance, and special attention should be paid to the maintenance work that cannot affect the water supply and drainage of other bathrooms on the upper and lower floors, otherwise the housekeeping department must be informed first.
F) Maintenance work should be quick and effective, and do not disturb tourists as much as possible.
G) After the completion of maintenance and construction, the site must be cleaned, restored to its original state and the surrounding environment kept clean.
H) After being signed by the foreman of the repair department, return to the duty room to cancel the order, and register the time and place of entering and leaving the floor.
4) Maintenance of weak current equipment in computer room
A) The quality requirements for maintenance work are as follows:
N The bedside control switch is not loose, the action is reliable, the contact is good, and the power socket is not damaged.
N The indoor TV is in good contact with the power socket, and the power socket is not damaged.
N The TV signal line socket is in good contact without looseness.
N TV channel selection is correct, the image is clear and the sound is normal.
N-channel selection is good, and the volume knob is in good contact.
N The telephone is undamaged, the signal is good, the tow line is undamaged, and it can be retracted freely.
N The smoke sensor is firmly installed and reliable in action.
B) After receiving the maintenance notice, prepare the maintenance materials and tools according to the maintenance content and area.
C) Access to the floor guest room area for maintenance shall be opened by the floor attendant. If "Do Not Disturb" is hung on the door, you are not allowed to enter in principle, so you should find another maintenance time. If there is no t "Do not disturb" on the door, the waiter should knock on the door first and keep the door open during maintenance.
D) Priority should be given to the projects that are easy to cause pollution during maintenance, and special attention should be paid to the maintenance work that cannot affect the water supply and drainage of other bathrooms on the upper and lower floors, otherwise the housekeeping department must be informed.
E) Maintenance work should be quick and effective, and do not disturb the guests as much as possible.
F) After the maintenance and construction, the site must be cleaned, restored to its original state and the surrounding environment kept clean.
G) After being checked and signed by the relevant personnel of the maintenance service department, return to the duty room to cancel the bill and register the time and place of entering and leaving the floor.
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