Traditional Culture Encyclopedia - Hotel accommodation - How to make a reservation over the phone in English?
How to make a reservation over the phone in English?
How to make a reservation in English by phone: Situational dialogue:
C: Good morning, this is the Front Desk.May i help you, sir?
Morning Okay, this is the front desk. Do you need my help, sir?
G:yes,i'dlike to reserve a room.?
Yes, I'd like to reserve a room
C:Thank you,Sir.For which date?
Thank you, sir. Which time to book?
G:From November 9th?
C:For how many nights? How many nights?
G: For two nights.
C:How many guests will there be in your party?
How many guests will be with you?
G:Just my wife and i
Just with my wife
C:Which kind of room would you prefer, a double or a twin?
Which kind of room would you prefer, a double or a twin?
Which kind of room would you prefer? What type of room is it, one double bed or two single beds?
G:A twin, please two single beds
C: Could you hold the line, please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
Can you wait a moment? ?I will help you check the availability of our guest rooms in the past few days. I have kept you waiting for a long time. We have a room with a price of 1,000 yuan and a room with a price of 1,500 yuan. Which one do you like?
G:We'll take the one at RMB15OO Yuan.
Let’s take the one at RMB1500.
C:Certainly, sir. Could you give me your name, please?
Okay, sir, could you please give me your name?
G: Yes, it's John Davis, D-a-v-i-s.?
Yes, John Davis, D-a-v-i-s.?
C: Mr.Davis.May I have your phone number,please ?
Mr. Davis, can you tell me your phone number?
G: Yes, the number is 01-5639-1875.?
The phone number is 01-5639-1875.
C:What time do you expect to arrive, sir?
What time do you expect to arrive, sir?
G :Oh,around 8.00 a.m.,i suppose.?
About 8 a.m.?
C:I'd like to confirm your reservation,sir.A twin room for Mr. and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you.
I would like to confirm your reservation information, gentlemen. A double room for you and your wife costs 1,500 yuan. Staying for two nights from November 9th to November 11th, my name is Steve and I look forward to your visit!
Relatively simple booking conversation:
A: Can you book me a double room for February 22?
Can you book me a double room for February 22?
B: Well, we won't be able to guarantee you a room for February 22, but we can book you on February 23.Is that OK?
We cannot guarantee that we can book you a room on February 22, but we can book you on February 23. , is that okay?
A: I guess so.?
Okay, okay.
The content of making phone calls in English is generally divided into three parts. The first part is "Basic Telephone Phrases", the second part is "Telephone Communication Phrases", and the third part is "Telephone English Tips".
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