What should I say at the hotel front desk meeting?

(1) should know what the guests think and patiently explain the necessity of filling in the registration form. If the guest is afraid of trouble, he can fill it in and ask him to sign it.

(2) If the guest is worried and afraid of being disturbed, he can patiently explain to the guest and make a guarantee to reassure him.

2. The visitor asked about the guest.

Check the guest's room number first, then contact the guest, and tell the guest's room number after obtaining the guest's consent.

3. When the room is tight, the guest asks to stay.

(1) Taking care of the interests of the guests who have already stayed in the hotel as the first priority, we would rather introduce other hotels to the guests who are about to stay in the hotel than drive away the guests who have already stayed in the hotel.

(2) You can explain the difficulties of the hotel to the guests who have already checked in and ask for their opinions. If the guest does not want to move to another hotel, he should inform the reservation office as soon as possible, find another room for the guest who is coming to the hotel, or contact other hotels.

Personal guest reception requirements

(1) Greet the guests, welcome them and offer their services.

(2) Ask the arriving guests whether they have reserved a room. If you are an appointment guest, you can give him a welcome speech. If the guest has no reservation, if there is a room, he should try his best to meet his accommodation requirements. If the room is full, it is best to help the guests contact other hotels.

③ Fill in the accommodation registration form. Accommodation registration forms are usually made in duplicate, and temporary accommodation registration forms for overseas personnel are made in triplicate. The registration form should include the guest's name, gender, occupation, nationality, ID card or visa number, and must be filled in carefully.

(4) Confirm the room type, room price and payment method with the guest. If the guest pays by credit card, the receptionist must first confirm whether the hotel can accept the card held by the guest and whether the card is valid.

⑤ Fill in the room card. When the guest fills in the registration form, the receptionist should fill in the room card and give it to the guest.