If the customer falls down in the hotel, who will be responsible?

Legal analysis: Who is responsible for the fall of hotel customers? It depends on the specific situation. If the guest falls down, the hotel's safety management is improper, the facilities are hidden, and the safety guarantee obligation is not fulfilled, then the hotel will bear the tort liability. If the hotel has fulfilled certain security obligations, such as danger notification, safety measures, active rescue and alarm after the accident, then the hotel does not have to bear the liability for compensation.

Legal basis: Article 6 of the Interpretation on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases stipulates that if a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range and causes personal injury to others, the people's court shall support it. If damage is caused by infringement by a third party, the infringing third party shall be liable for compensation. If the security obligor is at fault, he shall bear the corresponding supplementary liability for compensation within the scope that he can prevent or stop the damage. After assuming the responsibility, the security obligor may claim compensation from a third party. Where the right holder of compensation brings a lawsuit against the security obligor, the third party shall be regarded as a co-defendant, except where the third party is uncertain.