What is the responsibility of hotel customer service?

The responsibilities of hotel customer service are as follows:

1, arrive on time and accept the task assigned by the foreman.

2. Do a good job in cleaning the environment, articles, equipment and tableware in the area under its jurisdiction.

3. Make preparations before meals and replenish various items as required.

4, according to the standards and requirements, standardize the dining table, decorate the restaurant, understand the reservation and catering information.

5, according to the service standards and procedures stipulated by the restaurant, do all the links carefully and thoughtfully.

6. Take the initiative to consult the guests' opinions on dishes and services, accept and handle the guests' complaints and report to the restaurant foreman in time.

7. Actively participate in various training activities and entertainment activities organized by restaurants, constantly improve service skills and skills, and improve their overall quality.

8. Abide by the rules and regulations of the hotel.

9. Complete other tasks assigned by superiors.

Hotel customer service requirements

1, have a sense of teamwork and good communication skills.

2. Have good interpersonal relationships and certain ability to coordinate interpersonal relationships.

3. Have good emotional control ability and certain psychological adjustment ability.

4. Have good customer service awareness and comprehensive quality.

5. Be familiar with the company's business process and master the company's external publicity knowledge.