Responsibilities of the duty manager

Responsibilities of the duty manager 1

1. Check the status of personnel on duty;

2. Check whether employees have violated rules and disciplines, and deal with them in a timely manner ;

3. Check the operation status of power facilities, fire protection facilities, and monitoring facility systems, and deal with problems in a timely manner;

4. Energy management status, supervise on-site rectification;

5. Cleanliness and sanitation conditions, if any problems are found, notify relevant departments in a timely manner for improvement;

6. If there are any complaints or dissatisfaction from guests, promptly coordinate and resolve the problem;

7. Understand the front desk room booking , VIP guest reception and operating conditions of various departments. Welcome and receive hotel VIP guests;

8. Visit at least one member card guest who spent money in the store that day, and keep a record of their opinions.

9. Conduct spot checks on guest rooms and record the situation in the duty book;

10. The duty manager shall inspect the hotel no less than three times a day, and the latest visit shall not be earlier than early in the morning. At 2:00 o'clock, abnormal situations are discovered and resolved in a timely manner;

11. No one is allowed to leave the hotel area on the day of duty. In principle, the duty room can be opened after 12 o'clock in the evening at the reception desk, and mobile phones or PHS are not allowed to be turned off without reason;

12. Supervise and check whether the water, electricity, gas, door locks, etc. of each business point are closed and whether they are safe;

13. Check the environmental conditions outside the entire store, such as security on duty, Neon lights, whether parking of vehicles is safe, etc.;

14. Inspect the breakfast situation before 8 o'clock the next day, and rectify problems in a timely manner if found;

15. Record the duty situation carefully, and promptly meet in the morning meeting the next day Report;

16. After the morning meeting the next day, promptly hand over the duty record book and unresolved matters to the next manager on duty;

17. Send operating data and information as required during holidays. Duty situation; Responsibilities of the duty manager Part 2

1. During the duty period, ensure that the mobile phone is on 24 hours a day, wear work clothes, and carry a walkie-talkie with you.

2. You are not allowed to go out without authorization, drink alcohol, meet guests, or play cards.

3. Strictly abide by hotel rules and regulations and set an example for employees.

4. Supervise and inspect the work performance of employees on duty: appearance, appearance, absence from work, absence from work, skipping work, leaving early, being late, etc. Employees who violate disciplines have the right to be dealt with in accordance with the rules and regulations. Employees with outstanding performance have the right to recommend rewards to superior departments.

5. From 11:00 to 11:30 in the evening, supervise the cashier's coin operation at the front desk to strengthen safety.

6. Strengthen night inspections, especially inspections of major departments, handle problems promptly and keep records (such as: whether the roof, financial room, warehouse, restaurant, kitchen, office door, etc. are locked ; Whether the natural gas is turned off properly; whether the lights are turned on and off on time, whether the hotel facilities and equipment are in good condition, etc.); The security and engineering department personnel on duty must cooperate unconditionally and accompany the inspection. Keep records of problems found.

7. Randomly check the vacancies to check the hygienic conditions of the clean rooms and whether there are any faults in the facilities and equipment.

8. Be fully responsible for the hotel’s nighttime safety work, properly handle emergencies that occur at night, and protect the hotel’s interests from damage.

9. When guests complain about the hotel’s facilities, equipment, service quality, etc., listen carefully and make written records. No matter whether it is right or wrong, do not argue with the guest, in order to calm the guest’s emotions as soon as possible. , while considering the protection of the hotel's interests, the reasonable requests of guests can be appropriately met to maintain the hotel's good reputation.

10. Maintain a warm and peaceful business atmosphere throughout the hotel, check whether the hall door headlights, subtitles, air conditioning, background music, etc. are turned on and off on time, and do a good job in all aspects that affect the business atmosphere.

11. Understand the business situation of the day. Responsibilities of the duty manager 3

[Direct superior]: General manager, assistant to the general manager

[Job responsibilities]: Assist the general manager in guest service, quality control, training and assessment, internal Implement management and service work in management and other aspects. Includes all job responsibilities of a front desk clerk.

[Job content]:

Daily service and management work:

1. Assist and guide the front desk staff to complete various tasks according to standards.

2. Check whether the waiters are diligent, courteous, enthusiastic, patient, meticulous and responsible in their daily work, and whether their appearance meets hotel standards.

3. Review all reservations, reservations, and pre-check-outs, and personally handle reservations that require special arrangements, and be able to accompany guests to visit rooms and briefly introduce the hotel during sales.

4. Provide various information about the territory and hotel to the waiter for guest inquiries.

5. Be familiar with monitoring dynamics. When disastrous accidents or criminal incidents occur, be responsible for protecting the scene, organizing temporary rescue, and reporting to the general manager immediately.

6. Responsible for handling guest complaints about hotel reception services and guest room facilities, so that guests can return home satisfied. If you exceed your responsibilities and authority, please promptly seek instructions from the general manager.

7. According to changes in guest needs and circumstances, flexibly deploy staff in the hotel at any time, organize manpower to invest in customer service, and improve customer service efficiency and quality.

8. Be familiar with restaurant layout, countertop design, dishes, drinks and service specifications, be responsible for the quality control of the restaurant before and during the market, and ensure that the restaurant layout, hygiene, food quality, manpower allocation, service and material preparation meet the standards. . Strengthen property management and expense management to minimize the loss of tableware and utensils.

9. Check VIP guest rooms and special guest rooms with the room foreman.

10. Responsible for night review, review all types of discount approval authority, invoices, transfer orders, telephone receipts and other vouchers, check with the actual room status and computer accounts, and implement computer night review account.

11. Responsible for registering, keeping and collecting items left by guests from various places.

12. Be familiar with the hotel’s emergency plans and emergency measures.

13. Complete all tasks assigned by superiors.

Administrative work:

1. Responsible for the management of guest printed matter, guest items, restaurant tableware and equipment, and all facilities and equipment in the lobby at the front desk. Timely replenish consumables at the front desk and repair damaged facilities. Conduct monthly inventory and budget preparation of consumables at the front desk and restaurant, and prepare corresponding reports for review by the general manager. (Designate a duty manager to be responsible)

2. Responsible for guest satisfaction surveys, and relevant evaluation forms are uploaded to the company according to timeliness requirements. And conduct internal self-inspection of the hotel according to the company's quality inspection projects, and submit quality inspection reports to the general manager every month. (Designate a duty manager to be responsible)

3. Responsible for summarizing and reviewing the schedule and attendance of each staff member every month based on business conditions and staffing, and making corresponding schedule details and Absence summary form is submitted to the General Manager. (Designate a duty manager to be responsible)

4. Responsible for preparing guest history information such as Chinese guest registration form, temporary accommodation registration form, reservation form, team list, transfer form, safe use record and other forms according to time limit requirements Completely categorize, bind, and store in installments. Classify and save company documents, hotel personnel information, and hotel internal documents. (Designate a duty manager to be responsible)

5. Regularly inspect fire-fighting equipment and facilities and do a good job of monitoring to ensure that fire-fighting equipment is available. (Designate a manager on duty to be responsible)

6. According to the requirements and division of labor of the general manager, organize and implement specific training in certain aspects of front desk service, front desk operation, guest room cleaning, room service, restaurant service, etc. Responsibilities of the duty manager Part 4

1. Fully responsible for the hotel’s nighttime safety work and properly handle security incidents that occur in the hotel at night.

2. Strengthen night inspections, especially inspections of important parts, deal with problems in a timely manner, and keep work records.

3. Supervise and inspect the work performance of employees on duty, and have the right to punish employees who violate disciplines in accordance with regulations. Employees with outstanding performance at work have the right to recommend rewards to superior departments.

4. When a guest complains about the hotel's equipment, facilities, service quality, etc., listen carefully and make a written record, and do not argue with the guest regardless of whether it is right or wrong, so as to calm the guest's resentment as soon as possible. While considering the best protection of the hotel's interests, reasonable requests of guests can be appropriately met to maintain the hotel's good reputation.

5. Coordinate the relationship between various hotel departments and handle complaints from internal hotel employees.

6. Maintain a warm and peaceful business atmosphere throughout the hotel, supervise the correct lighting and playing of background music at each business point, and do a good job in all aspects that affect the business atmosphere.

7. Handle emergencies in the hotel at night and protect the hotel’s interests from damage.

8. Do a good job in preventing theft and fire safety at night, eliminate various hidden dangers, and ensure the safety of hotel property and guests’ personal property.

9. Implement and complete various tasks assigned by the company and hotel leaders.

10. Review and approve discounts and exemptions beyond the authority of the highest-ranking person in the business department. If it is indeed an emergency that requires exemptions or discounts, detailed records should be kept and reported step by step.

11. Use entertainment expenses as appropriate within the authorized limit and handle disputed expenses by guests. Responsibilities of the duty manager Part 5

1. Strictly abide by the company's rules and regulations and check the implementation of various systems.

2. Carefully implement and supervise various tasks assigned by the company's senior leaders, and communicate them to employees in a timely and effective manner.

3. Keep abreast of market trends and provide good business ideas and methods based on the company's situation.

4. Responsible for the training of employees’ job skills and the assessment of work quality.

5. Develop detailed health standards and health plans, and regularly inspect the health status of each department.

6. Strengthen on-the-job training and on-site management of employees to ensure the quality of detailed services.

7. Check the appearance and appearance of employees, and appropriately adjust their mentality and enthusiasm.

8. Implement responsibility systems for important facilities and equipment, and inspect their conditions at any time.

9. Coordinate the working relationship between various departments and properly solve various problems in a principled manner.

10. Pay close attention to the company’s potential safety hazards and do a good job in fire prevention and theft prevention.

11. Strengthen the sense of responsibility of grassroots leaders and divide their scope of responsibilities.

12. Reduce energy consumption and consumption of various spare parts as much as possible, and check the quantity of various consumables at any time based on business conditions every day.

13. Cooperate with the opposite class to prevent the two classes from shirking responsibilities, and clearly do all the work and records for the handover of the class.

14. Review the handover records and work logs of each department, and deal with discovered problems and accidents in a timely manner.

15. Manage massage, bathing and other personnel in accordance with the company's unified regulations to improve service quality and hygiene standards.

16. Protect public property and care about employees’ lives. Communicate regularly with employees, understand their ideological trends, and do a good job in their ideological work around work priorities.

17. Actively assist the general manager to supervise and inspect various tasks and provide various effective feedback information in a timely manner.

18. Handle customer complaints and various emergencies well to ensure that the company’s interests are the top priority.

19. Review daily consumption reports and receipts, and deal with discovered problems in a timely manner.

20. Keep abreast of daily business conditions, prepare daily reports, and send daily business details and business conditions to superiors via text messages.

21. Do a good job in checking employees' attendance, and make reasonable arrangements for off-duty work to ensure the normal development of services.

22. Improve ownership awareness and strictly grasp waste incidents.