Why does the general manager of Portman Ritz-Carlton Shanghai interview employees in person?

The general manager of Portman Ritz-Carlton Shanghai wants to interview employees personally because this position is very important to the hotel. Under normal circumstances, the general manager of Portman Ritz-Carlton Shanghai will not interview employees unless the position is very important to the hotel. For example, the general manager of the hotel will personally interview the employee for positions such as catering manager and housekeeping manager. Portman Ritz-Carlton Shanghai, located in the famous Nanjing Road, is a comprehensive hotel integrating retail, catering and entertainment.