The job responsibilities of the hotel supervisor

Responsibilities of Hotel Supervisor (1)

1. Assist the manager to continuously improve and perfect the work standards and service procedures, and supervise their implementation.

2, responsible for the western restaurant staff deployment, scheduling arrangements and staff attendance, assessment, to ensure that within the prescribed business hours, each service point has a post, someone, service.

3. Be responsible for the management of western restaurants according to their service regulations and quality requirements, and keep close contact and coordinate their work.

4. Grasp the market information, understand the changes of customers' situation and needs, collect and accumulate business data, and give timely feedback to Western Chef and relevant leaders.

5. Understand the supply and menu of western restaurants, and organize the waiters in western restaurants to actively promote various dishes and drinks.

6. Be responsible for the cost control of western restaurants and the management of property, equipment, materials and supplies, and make accounts for the collection, storage and consumption of materials and supplies.

7. Keep the equipment and facilities of the western restaurant clean, intact and effective, and timely guarantee and put forward suggestions for updating and purchasing.

8, responsible for handling the guests' opinions, suggestions and complaints about the service of western restaurants, and seriously improve the work.

9. Understand the customs and taboos of various countries.

10, adhere to the service tenet of completely satisfying guests, strengthen the on-site management of western food service, inspect and supervise the staff of western restaurants in strict accordance with the service regulations, do a good job in pre-meal preparation, inter-meal service and after-meal work, and do a good job in post business training for employees.

1 1. Hold a pre-shift meeting, assign tasks and sum up experience.

Responsibilities of Hotel Supervisor (2)

1, responsible for the front office manager and the daily management of the front desk reception team.

2. Attend the front office meeting and reflect the problems in the work.

3. Be fully familiar with all the rules, regulations, policies and procedures of the hotel and ensure that they can be implemented in this department.

4. Keep a good working relationship with colleagues in the team and other colleagues in the front office.

5. Responsible for the work arrangement of the front desk staff, check and urge the staff to achieve quality service in strict accordance with the work specifications and quality requirements.

6. Be responsible for organizing on-the-job training for receptionists to meet the requirements of the hotel.

7. Ensure that the personal hygiene standards and instruments of the reception staff meet the requirements of all aspects of the hotel.

8, check attendance, prepare the personnel on duty schedule, reasonable arrangement of personnel on duty.

9. Replenish and receive stationery, reports and other articles needed for various work in this department.

10, check and ensure the normal operation of department equipment and equipment.

1 1, fully familiar with the operation process of the hotel computer system, so as to ensure that employees can operate and use it skillfully.

12. Ensure that employees provide courteous and professional services.

13, keep abreast of the hotel rooms, incoming and outgoing guests, and the arrival and departure time of major guests, and make corresponding arrangements to arrange rooms reasonably.

14, assist the reception desk to register, check out and check out during peak hours.

15. Strictly control, manage and check the making of room keys to prevent mistakes.

16. Check all the guest's messages to ensure that the guest receives all the messages in time.

17. Ensure that the guest's mail/fax is handled properly.

18. Perform and complete other tasks that need to be completed.

Related clauses of hotel supervisor's job responsibilities:

1. Responsibilities of the manager of personnel administration department

2. The drug warehouse administrator job responsibilities

3. Job responsibilities of real estate sales staff

4. Restaurant waiter training and management system

5. Hotel work quality performance evaluation scheme

6. Responsibilities of the director of the trade union office

7. Hotel salary system