The booked hotel was suddenly asked to cancel the reservation.

The booked hotel was suddenly asked to cancel the reservation as follows:

1. Call the complaint hotline. Consumers can directly call the hotline to complain about businesses or commodities and reflect the situation;

2. Complain to the administrative department. Consumers can complain to the local administrative department for industry and commerce or the health supervision and management department and other relevant departments;

3. Bring a lawsuit to the court. Consumers can sue the platform for breach of contract according to the concluded sales contract.

Depending on the situation, it is illegal to install cameras in hotels, as follows:

1. It is definitely illegal for hotels to install cameras in guest rooms, but it is allowed to install cameras in corridors or halls;

2. Anyone who peeps, eavesdrops or spreads others' privacy shall be detained for not more than 5 days or fined for not more than 5 days in 500 yuan, detained for not more than 5 days 10 days, and may also be fined not more than 500 yuan. Infringement of others' privacy is generally an infringement. If it has not caused certain consequences, the infringer shall be liable for compensation, including compensation for mental damage, which does not constitute criminal responsibility. However, it cannot be said that any act that infringes on the privacy of others does not constitute a crime, and there is no need to sentence the perpetrator.

To sum up, when consumers encounter a unilateral breach of the platform, there is no need to panic. To keep relevant evidence, they can call the hotline 123 15 to make a complaint or complain to the administrative department or bring a lawsuit to the court. Consumers can claim compensation of three times the loss or service fee from the platform.

Legal basis:

Article 137 of the Civil Code of People's Republic of China (PRC)

The expression of intention made in the form of dialogue takes effect when the other party knows its content. Non-dialogue means it takes effect when it reaches the other party. Non-conversational meaning in the form of data message means that if the counterpart designates a specific system to receive the data message, the data message will take effect when it enters the specific system; If no specific system is specified, the counterpart knows or should know that the data message will take effect when it enters its system. If the parties have otherwise agreed on the effective time of the expression of intention in the form of data message, such agreement shall prevail.