What does a room attendant do?

Answer and record telephone calls, contact relevant departments by telephone to complete the service requirements put forward by guests and record them, and complete the related work arranged by superior leaders.

Obey the work arrangement of the room supervisor, be responsible for mastering the room status, compile and distribute the room status table regularly every day, and inform the guest floor, be responsible for answering the guest's phone and mastering the guest information, inform the waiter and relevant departments to provide services in time as needed, make records, and collect information and accumulate data. Answer guests' inquiries accurately, take the initiative to do a good job in customer service, be responsible for the management and distribution of all keys in guest rooms, be responsible for the registration, storage and disposal of picked-up items and left-over items, be responsible for the flower reservation and quality control of the whole hotel, be responsible for departmental attendance and meal card statistics, and receive employees' salaries, bonuses and subsidies.

Responsible for the overall arrangement and off-duty of daily floor staff, responsible for the sales of guests' medicines, responsible for the management of walkie-talkies and sign-in telephones, mastering the arrival and departure of VIP and administrative guests, informing the floor to prepare various gifts and articles according to the requirements of room layout, and doing a good job in daily cleaning of the studio to keep it clean and tidy.