Property foreman work summary

Summary of the work of the property foreman (general 6 articles)

The hard work has come to an end. I believe you have gained a lot during this period. I guess we need to write down the work well. That summed it up. Are you still worried about writing a work summary? The following is a summary of the work of the property foreman that I have compiled for you (6 general articles). It is for reference only. You are welcome to read it.

Summary of the work of the property foreman 1

I am xxx. The tense and busy year is about to end. Looking back on my work this year, I have a lot of gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. Let's summarize my work below.

1. Overall review of work:

Profitability of an enterprise is the first goal and the only guarantee for the survival of the enterprise. The work of a department must also focus on the center of the enterprise. Work to make a fuss. As a service department, the housekeeping department is our first priority to provide guests with a clean, quiet, comfortable and warm resting environment, but at the same time we are also responsible for generating revenue and reducing expenses for the company. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting. While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware of every penny saved. The money is the group's profits.

2. In XX, I completed the following work:

1. Learn and standardize the service terms of the position, and strive to improve the quality of customer service. In order to reflect the professionalism of hotel staff, in view of my unfamiliarity and irregularity with the service terminology of each position, I learned the service terminology of the position among my colleagues and during the training of the manager in charge of the guest rooms of the group, and carried out the practice of retaining the essence. Remove the bold and then absorb it for use as my language guide for communicating with guests. Since I started standardizing service terms, I have made significant improvements in communicating with customers. So in any period of work, the most important thing is persistence, reviewing the past and learning new things. I will increase the intensity of learning and application of this.

2. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The guest room department is the company's main revenue-generating department, and its costs are also very high. Based on the idea that saving is creating profits, my colleagues and I start from ourselves, start from scratch, and eliminate all waste. The main performance In: ① Recycle disposable low-value consumables for guests, such as toothpaste, which can be used as a cleaning agent ② It is required to turn off the aisle lights on the check-out floor every morning and turn them on after six o'clock in the night shift; unplug and remove after check-out If the electricity card and room are implemented day after day, it can save the company a lot of electricity bills.

3. In order to do a good job in the sanitation and service of the guest rooms, the leaders often assess and evaluate our room cleaning skills and ward rounds. From this, we found out whether there were any non-standard and unscientific problems in our operations. In response to the existing problems, the district leaders and above held a special meeting to analyze the existing problems, retrain the employees, and correct the bad operating habits of the employees. We also used the off-season to practice continuously and carefully cleaned and inspected each room. Through the assessment, we achieved certain results. The sanitary quality of the rooms was improved and the number of overtimes for ward rounds was reduced.

4. The leaders adopted centralized training, special training, individual guidance training and other methods for employees, which greatly improved employees’ hotel awareness, further deepened the service concept, and made employees consciously take a smile. We have a clear understanding of what personalized service is, from sensibility to rationality, and the entire group has formed a good atmosphere of "all work is to satisfy guests." This deepens employees' comprehensive review and improvement of early job training, department training, and team training from theory to practice.

3. Due to various reasons, there are some problems in my work:

1. It is easy to bring personal emotions to work. When I am happy, I am enthusiastic and thoughtful, and sometimes I am unhappy. I will try my best to overcome this situation at work in the future, and truly establish in my mind that the customer is God.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standards of each position need to be further strengthened.

4. The facility and equipment maintenance plan has not been implemented in place.

5. Due to lack of consideration when handing over the class, I thought that small problems did not need to be explained clearly, which led to problems of this kind and that. The school does not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes. .

4. Regarding next year, my plan is:

1. Do every job carefully every day.

2. Refine service measures to improve guest satisfaction.

3. Strengthen education and training and enhance the quality of the workforce.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and continuously adjust the customer source structure.

6. Do a good job in sales to door-to-door individual customers.

7. Make reasonable reservations during peak seasons to maximize sales.

8. Standardize the message service to make guests feel our professional management level and hotel service level.

9. Learn more other things and enrich yourself.

Practice has proved that as market competition intensifies, guests have more options to choose hotels. To improve the hotel’s “marketing competitiveness”, we must first innovate concepts, timely adjust business strategies and policies, optimize and design our own products, Only by making strategies innovative and changeable, and operating policies constantly and flexibly introducing new ones according to different seasons, can the guest room occupancy rate continue to maintain a high level under severe circumstances.

In the coming days of XX, we will set sail again and embark on a new journey. I will hold myself to higher standards and work hard to create new benefits for the company. Property Foreman Work Summary 2

Time flies, and before I knew it, I had been working at Evergrande Dijing Service Center for more than a year. In the blink of an eye, 20XX is coming. First of all, I wish you all a happy New Year and a happy family in advance!

In my opinion, 20XX is a short but long year. The short term is the work skills and professional knowledge that I have not had time to master. The long term is to become an excellent customer service foreman. I still need to learn a lot of knowledge in the future.

Many people do not understand property customer service work and think it is simple, monotonous, or even boring. In fact, this is not the case. To be a qualified and competent customer service staff, you must not only have relevant professional knowledge, but also master certain skills. Work skills, and must have a high degree of consciousness and work responsibility, otherwise mistakes and dereliction of duty will occur at work. This is something I deeply realized after experiencing various challenges and hardships in my work as a customer service foreman for more than a year.

The following is my main work content this year.

First: Pay attention to self-cultivation and improve the quality of customer service

The hard work at work has shaped my character and improved my psychological quality. It is inevitable that I will encounter various obstacles and difficulties in my daily work. With the help of my leaders and colleagues, especially the careful guidance of Sister Dong and Manager Chen, I have the courage to face difficulties and have the courage to do so. Challenge, the character has further settled. I remember that during the "Dragon Rider" event held by Dijing, I mainly organized the reception and service work of the customer service staff. At that time, the customer service department was short of staff, and all the customer service staff did not rest that day. Everyone worked hard and smiled, Great service. Ensured the smooth progress and successful completion of the "Dragon Rider" event at Imperial View. It was also through this activity that I deeply realized the professionalism of property customer service and the true meaning of smiling service.

The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities.

The so-called smile service means that when you face customers, no matter whether you are happy or not, troubled or not, you should work hard, put customers first, and always keep smiling, because you represent more than just you. The image of an individual is also the image of the company. When I see the satisfied smile of the owner, I am extremely happy.

Second: Pay attention to details, strengthen management, and work hard to learn property management knowledge

I realize the importance of details in my daily work and life. Details are often underestimated or even ignored because of their "smallness". They also often make people feel cumbersome and have no time to take care of them.

In my work life at Dijing, I have deeply realized that details cannot be neglected or sloppy. Whether it is every line of text and punctuation when writing official documents, or the refinement of services emphasized by the leaders, and no blind spots in sanitation, etc., I have learned a lot. Deeply realize that only by going deep into details can we get rewards; details produce benefits, and details bring success; strengthen the study of basic knowledge of property management, improve customer service skills and psychology, improve customer service reception procedures and etiquette, and further improve one's own character , improve work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm, communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

In the end, I was very lucky to join the lovely and excellent property customer service team of Evergrande Dijing. Evergrande’s cultural concepts and the working atmosphere of considerate butler service have deeply infected and pushed me, making me I can learn at work, grow while learning, and determine the direction of my efforts. At this moment, my biggest goal is to strive to challenge myself, surpass myself, and make greater progress in the new year's work. Thank you all! Property Foreman Work Summary 3

I entered the xx Property Company in April this year. I am mainly engaged in the office work of the Trade Union Service Office and assisting the manager in completing the management work of the project office. I would like to summarize my work since taking office as follows: < /p>

This is my first time coming into contact with the property industry. I don’t know much about the various work contents, work standards and specifications of property services. In order to get into work as soon as possible, there is only one way: study hard, Ask humbly. With the guidance and help of leaders and colleagues, I started by getting familiar with the site, observing and exploring while working, and then listened to everyone's work reports through the company's weekly meetings, learned experience, constantly mastered working methods, and clarified work ideas, After more than half a year of practice and exercise, I have a certain understanding of property management. While working at the Trade Union Service Office, detailed records of employee attendance were reported to the company at the end of each month. ***9-month attendance sheets were reported with an accuracy rate of 99%; personal resumes were used to handle employee entry and resignation procedures* **20 person-times; make monthly weekly plans, monthly plans, shift schedules and holiday duty schedules; file on-site data every month and prepare monthly record sheets for each position at the end of the month; make meeting minutes; report repairs to owners Make detailed records and notify equipment personnel in a timely manner so that they can be processed as soon as possible; check the completion of cleaning work every day, and make timely corrections for items that do not meet the standards, so that problems can be discovered in a timely manner and corrected and solved in a timely manner. Report the name and quantity of consumables required every month and maintenance materials for equipment personnel and make a ledger; report difficult repairs and emergencies to Party A in writing; promptly communicate, coordinate and coordinate with Party A or the company for problems that arise on site solve.

Try your best to handle and coordinate the relationship with owners and employees, do every job with due diligence, and strive to improve service awareness. Only by positioning yourself correctly and working hard to learn basic business can you adapt to the new job position as soon as possible; only by actively integrating into the workforce, handling and coordinating all aspects of relationships, can you maintain a good working condition in the new environment; only by Only by establishing a sense of service, communicating diligently, improving coordination, and strengthening execution can we do our jobs well; only by setting an example and taking the lead can leaders complete their tasks better.

Due to the short time of contact with this industry, little work practice, and lack of relevant work experience, in future work, I will strive to overcome my shortcomings, continue to learn business knowledge, enrich management experience, innovate working methods, and improve Work efficiency, actively cooperate with relevant departments, conscientiously implement the company's regulations, and strive to be the leader's right-hand man.

In order for the company to develop healthily and stably, it is necessary to strengthen the management system, strengthen professional knowledge training, assist employees to improve their quality, and enhance their service awareness as owners. At present, most enterprises have employees with different levels and experiences, coming from all directions and all walks of life. Some are laid-off employees, some are retired and re-employed, and some are landless farmers. Most employees believe that in a private enterprise, others are always the master, and whether they do well or not has nothing to do with them. We must establish the awareness that if they don’t work hard today, they will work hard to find a job tomorrow. At the same time, companies must also have integrity and use reasonable management and reputation to retain employees. I think flowing human resources is the biggest waste between companies and employees.

Summary of the work of the property foreman 4

Time flies, and it is almost the end of the year. Looking back on my work progress over the past year, I have gained a lot and felt a lot. I am fortunate to be recognized and trusted by the company. And obeyed the company's personnel deployment, and was seconded to the General Department of the head office on January 23. I cherish and appreciate the training and learning opportunities provided by the company. With the strong support and enthusiastic guidance of the leadership and the active assistance of all colleagues, I have With a serious and responsible work attitude, he has successfully completed various tasks assigned by the company, performed his responsibilities well, accumulated work experience, and gained the recognition of his work ability and the trust of his moral integrity from the company leaders. We were honored to participate in the safety inspection of the construction site of the third phase project organized by the General Department of the head office at the beginning of May. At the end of May, we participated again in the preliminary acceptance of some delivered guest rooms at the Tianyu Westin Hotel organized by the General Department. Work. In June 20xx, I was transferred back to the Zhoutouzu Security Team as the security foreman. I will now report my work and ideological situation in xx to my superiors as follows:

1. Resolutely obey the leadership of the boss and conscientiously understand the implementation of the company The company's business management strategies and work instructions are implemented in the actual work of the position, and the company's interests are always put first.

2. Adhere to the public security management policy of “prevention first, combined with prevention and control”, educate and require team members at all times, and strictly require themselves to strengthen inspections of the project site. On October 19, a leaning tree was found The large trees pose safety risks. On November 2, we captured a suspicious man who climbed over the barbed wire fence from the border inspection station office area and entered our company's jurisdiction.

3. Adhere to the fire-fighting policy of “prevention first, combining prevention and fire-fighting”, improve fire-fighting equipment inspection and maintenance measures, strengthen fire-fighting knowledge training for team members, improve team members’ fire prevention awareness, and enable team members to master fire-fighting skills proficiently. How to operate the equipment. Ensure fire safety at the project site.

4. Formulate and improve the department’s rules and regulations and management regulations. Concretely implement operations in daily work.

5. The leaders of the head office often lead guests to visit the project site and require all team members to be conscientious in etiquette and courtesy.

6. The foreman is the basic and important link in the development of department management work and carries out the daily work of the class. It is equally important to grasp class management and they can cooperate and promote each other. I strive to do the following in my daily management:

1. Follow the company's business philosophy and service purpose, center on the company's corporate culture and spirit, actively care for and encourage team members, and consciously cultivate cohesion and team spirit of the team members. From small to large, the department's synergy, combat effectiveness and collective sense of honor for the company are formed.

2. Lead by example, take the lead in abiding by the rules, regulations and disciplines of the company and department, maintain a rigorous and self-disciplined work and life style, set a good example for team members, guide team members to develop healthily, and create a healthy working atmosphere.

3. Strictly manage the work, follow the principles of "fairness, openness, and impartiality" in handling problems, and achieve "rewards for merit and punishment for demerits" to establish management prestige and fully mobilize the enthusiasm of team members.

4. Be meticulous and conscientious in work and life, always understand and care about the work, life and ideological status of the team members, gradually cultivate the working relationship with the team members, and win the trust of the team members. This encourages team members to work enthusiastically. Under the guidance of the policy that ideological work is the lifeline of all work, based on the actual situation of the security team, we guide team members to keep pace with the times, improve their quality and change their own concepts.

5. In various theoretical trainings, through explanations, comments, and exchanges, team members can gain varying degrees of understanding and improvement in their ideological understanding and daily work. And always educate team members to have a sense of urgency and be self-motivated, so that they understand that security work is not high-tech and does not have any profound knowledge. The key to becoming a qualified security guard lies in a person's subjective initiative and sense of responsibility, which is based on loyalty and professionalism to the company, understanding and application of the true meaning of management and service, and in this way, it inspires everyone to be proactive and enterprising. Reflect your own value at work and feel the joy of life.

The above is what I strive to do and do well in this year.

Throughout the year's work, objective self-analysis shows that I have shortcomings in the following aspects. I am willing to ask for the leadership's correction and criticism so that I can further strengthen and correct in future work:

1 , The working style is too impatient, and the requirements for new members are too high, resulting in an increase in the turnover rate of the security team from August to October XX.

2. Sometimes you are lax at work.

3. Work experience and relevant management knowledge still need further learning and accumulation.

20xx is about to pass, and we will usher in xx with confidence. The new year means new opportunities and new challenges. The flowers are blooming better today than in the past, and I expect they will be even redder tomorrow. I firmly believe that with the wise decision-making and planning of the company’s leaders, the property company’s future will be better. As a member of the company, I will continue to serve the company wholeheartedly in the next year, do my best to do my job well, and contribute a small amount to the development of the company. Summary of the work of the property foreman 5

This year is an extraordinary year. As the cleaning foreman, we are responsible for the environmental purification work of the xx property, and we know that we have a heavy responsibility. The company leaders attach great importance to this, which requires us to strictly follow the rules and regulations formulated by the company and do our jobs conscientiously and responsibly. The following is a summary of my work this year.

1. Personal performance

Since I served as a property cleaner, I have united my colleagues, been serious and responsible for my work, and obeyed leadership. I also have my own hygiene responsibility section. While completing my own job, I will check the work of other cleaners. Be able to strictly follow the work arrangements of the company leaders and complete the cleaning area division and cleaning work of the property cleaners.

At the beginning of the year, due to my good performance at work, I was promoted to cleaning foreman by the company leaders, and was assigned to be in charge of the sanitation and cleaning management of the property. The position changed and the responsibilities increased accordingly. With the encouragement of the company leaders, I overcame the psychological pressure to take this job and gradually entered the role.

2. Achievements at work

Try to ask old leaders for work experience, carefully study the company's rules and regulations, understand the environmental sanitation situation of the property, and promptly rectify and correct problems when they are discovered. Report to superiors. Communicate with the team leader and team members in a timely manner to understand the psychology and work conditions of the cleaning staff. Convene cleaning staff meetings on a regular basis to publicize various rules and regulations formulated by the company, as well as the safety production responsibility system, etc. Cleaning staff are required to implement it seriously, especially the cleaning team leader to take the lead in implementation and strict management. Elevate sanitation and cleaning work to a new level and make due contributions to creating a beautiful environment for the property. Under the correct leadership and strong support of the company's leaders, through this period of hard work, the property sanitation and cleaning situation has undergone fundamental changes. The cleaning staff's work enthusiasm has increased, and their sense of responsibility and safety awareness has been significantly strengthened.

3. Efforts put in at work

Among them, I also put in a lot of effort. In order to be able to check the sanitation and cleaning work in several areas every day, I specially purchased it. I bought an electric bicycle and go out early and come back late every day. Sometimes, some colleagues didn't understand my work and would make small comments behind my back. Coupled with the lack of understanding from my family, I once wanted to give up, but I persisted. Regarding work, I cannot live up to the trust and love of my leaders and colleagues. I can only work harder to repay them. Facts have proved that my work has been recognized by everyone, and even the hard work is worth it.

In the new year, under the leadership of the company, I will work harder, be serious and responsible, have strict requirements, unite my colleagues, do a good job in cleaning, and make a contribution to the development of the property. . Summary of the work of the property cleaning foreman 6?

Although I have been doing cleaning work for more than two years, I regard the work of the property cleaning foreman as my sacred job. Only by doing it well can the leadership I feel at ease only when I feel reassured and recognized by my colleagues. Although my job is simple and I repeat it every year, every month, and every day, it is by no means an easy task to do a good job. Because I have only one purpose in my heart: creating a good learning and living environment for the community is the glory of our cleaning staff, and it is also my own job. Although the work is repeated every day, I have never been careless or went through the motions, and insisted on taking every day's work seriously and responsibly. The following is a summary of my work this year.

1. Clear purpose and correct attitude

I arrive at my work place on time at 7:30 every morning to start my new day's work. First, I move all the stairs from the first floor to the first floor. The three floors should be mopped and cleaned one by one. The cleanliness of the corridors is very important and reflects the overall hygiene of a building. Therefore, cleaning should be carried out every day when it does not affect the owners' ability to go up and down the stairs, so that the corridors can be kept bright and tidy, and the floors should be free of debris and dust. Phlegm stains, I feel very comfortable at this time. Of course, this good environment is obtained by cleaning carefully. Let us have a good mood every day. The owners are very happy and very satisfied.

2. Persevere, do what you do and love what you do

Be strict with yourself and try not to add any trouble to your work. Cleaning work will directly reflect our cultural quality and accomplishment. Since such an important task is entrusted to us, in addition to trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job, and can do a good job. The main thing is that the cleaning work is serious and responsible. Although I am just a sanitation worker, through my efforts, I have gained the respect of the owners.

At work, I may have just finished cleaning, and a mess will appear in a while, but I am not afraid of trouble, hard work, and hard work. I wipe the stair handrails of all corridors every day to make them clean. It is kept clean every day, and at the same time, attention is paid to leaving no sanitary dead corners, key parts are cleaned at any time, and attention is paid to maintaining a good sanitary environment, giving everyone a comfortable and comfortable mood.

3. Unite and cooperate to take the work to a higher level

Although I am a cleaning foreman, I am very confident. I do not feel inferior to others. We only have Due to the different division of labor, it would be a pity for anyone to leave the big family of society. In my cleaning work life, I have learned a truth, that is, if you want others to respect you, you must first learn to respect others. I respect every owner in the building and try to keep my work from conflicting with their life time and make time for them. When owners occasionally have some problems, don't blame them or make any noise.

Although I have achieved certain results and have been recognized by the owners, I must guard against arrogance and impetuosity, work hard, not lower my standards, do whatever I want to do, and always serve the owners wholeheartedly. Keep the purpose of service in mind and make better achievements in the days to come. I will always be passionate about the work I do and work hard to do it well. ;