What do hotel guests do between coming for dinner and leaving?

What is this position? Do you mean what the hotel needs to do or what the waiter needs to do?

The responsibility of the hotel is to let the guests have a good meal and pay the bill. Let the guests feel happy, have a satisfactory meal, know the preferences of the guests, and strive to attract repeat customers.

The waiter's duty is to recommend today's special dishes to the guests and provide good service.

Serve food, pour wine and turn on the air conditioner; Add rice, remove vegetables and add stools; Hello, walk slowly, who will pay the bill; Move, flip, and move to the next table. . .

On the fine said:

1. Before the guests arrive, the foreman will hold a pre-shift meeting to remind everyone of today's special dishes, dishes that need to be promoted and dishes that the guests don't recommend. There is no shrimp today, and all dishes related to shrimp are not recommended.

2. After the meeting, the foreman arrived at the post to check the items: wine glasses, tableware, mouth cloth, paper towels, seasoning cans, solid alcohol, lighters, etc.

3. When the guests arrive, warmly welcome them, bring them into the place, let them order, take a notebook to register, ask the next few guests, recommend new dishes, ask the guests what wine or drink to drink, and after recording, give one to the kitchen, one to the bar and one to your workbench.

4. The guests are basically here and ask if they can serve food. If they can start serving, serve from a more convenient location, and be careful not to let the children see it. You need to announce the name of the dish when serving.

5. always pay attention to the glass in front of the guests. If the glass is almost empty, ask politely if you want to add wine. If all the guests open their own drinks, don't bother, let them help themselves.

6. Every time you serve food, you need to mark the list on the workbench after serving. When you have one or two dishes left, you need to ask if you need staple food, noodles, glutinous rice balls and leek cakes. Rice, steamed bread, noise noodles; Yangzhou fried rice, clay pot rice and so on.

7. Finally, pay attention to the situation of drinks. How much need to be returned to the bar? Contact the bar and pay attention to the bill. If you run away, you have to pay for it yourself.

8. When the guests are leaving, politely remind them to go and take their belongings and clothes.

9. Clear the dishes, remove the tablecloth, clean it up, rearrange it and wait for the next table.

There are many other precautions.

1, don't let older guests and babies sit in front of the air conditioner; Don't sit at the table.

2. Understand the characteristics of various drinks and recommend the main drinks and wines of the hotel. If the guests bring their own drinks, then shut up.

3. The bone plate in front of the guest is full and should be replaced in time.

4, pay attention to air conditioning remote control, TV remote control, wine glasses and other objects, do not lose.

I can't remember for the time being.