Xima intelligent toilet after-sales maintenance hotline-national unified after-sales hotline 400 accepts customer service center

Xima intelligent toilet after-sales maintenance hotline after-sales maintenance telephone 1No. National unified 24-hour 400 customer service center

National xima intelligent closestool after-sales maintenance -24-hour service query center

National Xima intelligent toilet after-sales service telephone: [1] 400-8757-569

Service area, national urban area. National, Beijing, Chongqing, Tianjin, Shanghai, Shijiazhuang, Langfang, Baoding, Taiyuan, Shenyang, Harbin, Changzhou, Wuxi, Nanjing, Suzhou, Yangzhou, Ningbo, Hangzhou, Hefei, Xiamen, Fuzhou, Nanchang, Jinan, Luoyang, Zhengzhou, Wuhan, Changsha, Foshan, Zhuhai, Shenzhen, Guangzhou and Nanning.

Chengdu, Baoji, Xi, Kunming, Haikou and other cities.

And users are required to provide regular services later: all districts in the city. The company gives consideration and care to users from every detail, and creates a healthy, comfortable, simple and fashionable life for users.

Dian has a history of more than ten years. This is a decade of hardships and hardships, and it is a decade of constantly creating miracles and refreshing miracles! Always adhere to the road of scientific and technological innovation.

24-hour all-weather and all-day service will solve unnecessary troubles for consumers with a convenient service system.

National warranty commitment

1. Repair in strict accordance with repair procedures and operating procedures to ensure repair.

2. Strictly control the accessories, and put an end to the use of inferior accessories and old accessories.

3.24-hour service, someone on duty, response within 24 hours.

4. The maintenance workshop and the reception workshop at the front desk do not rest, so as to ensure that users can maintain as needed.

Establish repair standards, set up a repair team in time, and arrive at the scene for repair at any time.

Do not exaggerate the problem of fault and put an end to arbitrary charges.

5. Remote fault diagnosis, technical fault resolution, and quick handling of mailing accessories for foreign customers.

Foreign customers send their own repairs, and they will urgently solve problems for your machine and strive to complete the maintenance on the same day.

Common faults and maintenance methods of intelligent toilet

1, failure symptom: press the buttocks when landing, which is for women only, and drying doesn't work, but the nozzle cleaning and lighting work normally.

Inspection part: connection of seat ring, computer board and plug-in.

Troubleshooting: Put the 20V gear sensor line directly above the seat sensor with a wet soft rag. If there is 5V, it means that the sensor is broken (the seat ring is changed) or the connector is in poor contact. If there is 0V, the computer board is broken.

2. Fault symptom: no deodorization.

Detection part: deodorizing fan, computer board.

Troubleshooting: After confirming the correct position, measure the deodorizing fan socket with a multimeter at DC 20V. The voltage should be 12 volts. If there is a fan failure, if there is no computer board failure.

3. Failure phenomenon: The low light lamp keeps flashing (more than 90S).

Detection part: water tank reed switch, electromagnetic valve, contact between upper cover and mounting strip, transformer, computer board and ceramic inner water pipe.

Troubleshooting: First, check whether there is water overflowing from the nozzle. If there is, check whether the reed switch is connected. If there is no water overflow, check whether the water pressure in the customer's house is greater than 0.4mpa. If so, use a multimeter to check whether there is a DC voltage of 12V at both ends of the solenoid valve. If not, test whether the transformer secondary pole has AC output. If it is normal, the computer board is broken. If there is, the resistance at both ends of the pull-out solenoid valve should be about 30 ohms. If not, the whole machine is in poor contact with the mounting strip. If there is, the solenoid valve is choking or the filter screen is blocked. If you hear the sound of water flowing, the ceramic inner water pipe may break.

4. Fault phenomenon: alarm when the water temperature is too high (the buzzer keeps telling the low light not to flash).

Detection part: magnetic temperature switch, temperature sensor and computer board.

Troubleshooting: unscrew the drain bolt and feel whether the water temperature exceeds 45℃ by hand, then you can determine whether the temperature sensing switch is in good condition. After adding water again, turn off the water temperature heating with the remote control and heat the plug in the metering box to see if there is a voltage of 220V V V. If there is, the computer board is broken. If the resistance of the water temperature sensor is abnormal, replace the water temperature sensor (sometimes the 3062 on the computer board will be turned on or off, resulting in high water temperature, so replace the computer board).

5. Fault phenomenon: the stepping motor gives an alarm (the high voltage is cut off 5 times every 3 seconds).

Detection part: stepping motor, optical coupler board and computer board.

Troubleshooting: The stepping motor keeps rotating. Unplug the optical coupler plug. If it stops rotating, the optical coupler board will be damaged or damp. If it still rotates, the computer board will be damaged. The stepping motor does not rotate. Unplug the plug of the stepping motor, and the resistance of other wires should be about 30 ohms. If it is normal, use a multimeter to measure whether the secondary pole of the transformer has AC 9V output. If it is normal, the computer board is broken.

6. Fault phenomenon: the drainage motor does not return to zero and gives an alarm (it rings 5 times every 3 seconds and flashes 5 times in low light).

Detection part: drainage motor, computer board and hall board.

Troubleshooting: First, check whether the magnet on the cam corresponds to Hall; If not, measure whether the plug of the drainage motor has a DC voltage of 12V; If yes, the motor is broken; If not, the computer board is broken; If the motor keeps rotating, check whether both ends of the hall board line are normal; If there is a constant voltage of 5V, the hall board is broken.

The above is the troubleshooting method of smart toilet, and I hope it will help everyone. Of course, the quality of the product itself should not be too bad, otherwise it is easy to break down after maintenance, and even there will be certain security risks during use.