How does the good memory ability of hotel service personnel help to improve the service quality?

Hotel service personnel have a good memory. It is definitely helpful to improve the quality of hotel service. For example, for some regulars, hotel waiters can greet guests warmly as soon as they see them, and guests will feel respected.

If some regular customers have some special habits or needs, the waiter can remember them well and make arrangements in advance before the customer registers. For example, China people like to drink hot water, and foreign hotel waiters put away the kettle before China guests check in, so the guests will definitely be satisfied with the hotel service.

Hotel waiters face a large number of customers, which are complicated. A good memory can make the waiter calmly deal with customers' complaints and give appropriate suggestions.