Who is responsible for things lost in the hotel?

Disputes between hotels and guests due to lost items are generally based on the fault principle in the general principles of civil law to determine the hotel's liability. After the accommodation contract is established, the hotel shall protect the personal and property safety of the staying party in accordance with the law. If items are lost due to failure to fulfill this obligation, such as a thief entering the guest's room and stealing, the hotel will be held responsible.

If the owner neglects and forgets the item in a public place such as the corridor, he shall bear the responsibility himself. Especially for valuables, after the hotel provides safe storage services, the guests still bring their own, and the hotel does not assume responsibility.

In fact, if the hotel does a good job of preventing and handling losses, it will also be beneficial to the hotel's own financial security, because things that are "difficult to prevent domestic thieves" may also happen in the hotel. .

In addition to fulfilling the main contract obligation to provide guest rooms, the hotel should also provide necessary safety protection for the passengers' personal and personal belongings based on the principle of good faith. This is an incidental obligation of the hotel that the hotel should perform in accordance with the law.

If the cost of arranging items like safes in each hotel room is too high, then you can consider setting up a storage point for items at the front desk or in a conspicuous location in the lobby. Customers can put their belongings before check-in. Important property is kept on behalf of the hotel. In addition, this custody point can also be used as a storage point for lost items found by hotel employees.