How to deal with guest complaints about poor food?

It's really difficult to deal with this kind of problem. If the food in the hotel is carefully cleaned, I will remind you that you may have met a local ruffian. Several times in my hotel, those hooligans came to ask for money. They will deliberately put foreign objects prepared in advance into their mouths and even hurt themselves, and then complain to you. Generally, this kind of person will call names, give you no chance to explain, have no quality at all, and when you ask to go to the hospital. He will take the initiative to solve this case. In fact, their main purpose is to ask for money. At this time, you have several ways to deal with it: first, insist on going to the hospital, preferably to a nearby hospital. Sometimes experienced doctors will tell you that the injury was caused on purpose, and sometimes even doctors will recognize them directly. It happened in our house. Those guys often go in and out of the hospital, and all the doctors know them. That's why we insist on going to the nearest hospital. If you are sure you are a hooligan, call the police. Third, you have triad friends in your family, hehe, I won't say this. First, make sure you don't complain on purpose. When receiving complaints from guests about the dishes, we should first observe whether the dishes can find the problems intuitively. If you can't find the problem, ask the reason for the complaint, such as salty or light, or other problems. If there is only a problem with the taste, we should take the initiative to make a new one for our customers according to their requirements. Arrange the kitchen first, and then bring out the dishes complained about before and send them to the guests' table. The cost of a dish is only 30-40%. Last time, it will be very even and there will be no loss, so try to satisfy the guests so that they will come for the second and third time. 12-08 18:38