How to do a good job in hotel meticulous service

To do a good job in the meticulous service of the hotel, we can grasp the following three keys:

1, from the details, from the heart.

In hotel service, there is no problem that cannot be solved, only careless service. Hotel services, as long as the main center street, as long as the heart, even if not perfect, can still satisfy guests. What is meticulous? Start with a plate of edamame. The cost of a plate of salted edamame may be only one yuan, a few yuan in small restaurants and dozens in restaurants. So how to make the guests experience something different is that the edamame in the hotel is often about the same size and full. These details have been carefully experienced and the product quality has been improved. Coupled with the thoughtful service of Fuyu Garden, guests will feel that it is worth the money and come again.

2. Start with small things and start with the basics.

In the hotel, there is no small matter in the hotel. The really good service of the hotel is to insist on taking small things as big things. If you do well, the hotel will be successful. Some small things, such as messy tables and chairs and littering in public places, are ignored by many people. The crux of the problem is that there is no habit to do it. So is the hotel. For all kinds of small things, if good habits and meticulous management and service attitude are formed, when this concept is accepted and implemented by all employees, the management level and service level of the hotel will step up to a new level.

3, quantitative division of labor, fine management

Only with targeted management and targeted work can managers and employees have a sense of accomplishment and show the effect of management and work. Therefore, the work will be quantified to each employee, everyone has indicators, everyone is responsible, and everyone is responsible. At the same time, work procedures are refined and work specifications are formed.

Special attention should be paid to the following aspects:

1, we must do a good job in standardization service. Service specification is the basis and premise of good service, and meticulous service is developed on the basis of standardized service and personalized service. If a room attendant can't even clean a moving room, there is no way to provide meticulous service.

2. Grasp the real needs of the guests. The waiter knows the real needs of the guests before serving, and all legal and reasonable needs should be met as much as possible.

3, can not affect the hotel revenue. Careful service cannot affect the hotel's income. Careful service should be cost-conscious, and there are some increases and sometimes decreases in the process of service. The key is to find the real needs of the guests, solve the problems that the guests urgently want to solve, and at the same time reflect a kind of communication, respect and care emotionally.

4. Respect the privacy of guests. Respecting guests' privacy is the basic requirement of quality service in guest rooms. The room attendant is the person who has the most contact with the privacy of the guests in the hotel, so he should look at what he shouldn't see and not say what he shouldn't say. The meticulous service includes laundry service for the elderly, the weak and the sick, but some guests are afraid that others will touch their underwear and doubt whether the cleaning is clean. Therefore, it is often thankless. Therefore, they should consult the guests before doing it.

5. It varies from person to person. Careful service should be tailored to local conditions, and the service methods and processes vary from person to person. When employees begin to do meticulous service, they may copy it mechanically and refer to preset plots and methods to do some inappropriate meticulous service. If some waiters record the temporary needs of the guests (such as the need for some throat lozenges because of throat discomfort) as personal preferences, they will put throat lozenges in the room every time they check in; Some waiters put on children's slippers as soon as they see their guests with children, whether they are babies or young children, whether they can walk or not. Such "enthusiasm and initiative" may not be appreciated by guests.

6. Pay attention to safety. Careful service must pay attention to safety.