Communication skills that hotel general managers must master.

The communication skills that the hotel general manager must know "recommended"

In order to let the hotel general managers communicate with people better, below, I will share the communication skills that the hotel general managers must know, hoping to help everyone!

Master the one-second principle

After listening to other people's conversation, pause for a second before answering, which means that you have been listening carefully just now. If you answer right away, it will make people feel as if you have been waiting to interrupt each other at any time.

Did you hear what you didn't say?

When you listen to others, you hear what they know and are willing to tell you. You should not only listen, but also observe. You can see the intentions of others behind your actions.

Choose a reasonable time

When you have something to discuss with your colleagues or supervisors, you should choose the right time according to the importance of your problems. If it's personal, don't disturb others while they are immersed in thinking. If you don't know when the other person is free, you may wish to send an email or WeChat to him first.

Express praise through a third party

If the other person hears your appreciation through other people's personal data, it will be more surprising than if you tell me directly. On the contrary, if you criticize the other party, don't tell the other party through a third party, so as not to embellish it.

Don't pretend to understand if you don't understand.

If you don't understand the topic of conversation, just say frankly: I don't know this question. ? Others will not continue to embarrass you. If you don't understand, you have to pretend to understand, which is easy to annoy.

Get rid of the mantra of nothing.

Do you understand what I mean? Do you know that?/You know what? To be honest, these spells sometimes offend others, so you can consider quitting. Some people are used to putting every sentence at the end? Huh? Like what? That is to say? 、? Sure, okay? On more formal occasions, it will appear less solemn and steady.

Politeness should also be said appropriately.

Polite words express your respect and gratitude, and enough is enough. Someone has done a little thing for you, and you have to say it? Thank you? 、? Is this a problem for you? Do it. As for the lack of knowledge, please advise. Such impersonal pleasantries can be omitted.

In the face of praise, just say thank you.

When others praise you, just accept it and say thank you directly, without being modest. If someone praises our clothes or something, if you say: this is just a bargain! Instead, it will embarrass the other party.

Avoid answers you shouldn't say.

For example: no, it should be. This statement shows that you are deliberately finding fault. Besides, don't say:? Sure enough, yes, I told you, okay? ,? I knew it.

Try not to show that you are better than each other? Awesome?

If someone says that he has just been to new york for a week, don't say that you went to for a month last time, which will ruin the conversation. Why not listen to each other's advice and ask him how he feels about new york?

Criticism also depends on the relationship.

Even if you mean well, the other party may not appreciate it, or even misunderstand your kindness. Don't criticize unless you have a certain friendship or trust with the other party.

Make suggestions while criticizing.

In addition to making criticism, you should also provide positive suggestions for improvement in order to make your criticism more convincing. A more acceptable statement is:? About you? I have some ideas, maybe you can listen to them. ?

Improper gossip megaphone

When a group of people talk about someone's gossip or rumor, don't just go along with it, because if you say it, it will definitely spread to the second party. The best way is not to take a stand, just say: I really don't know what you said. ?

Make the other person feel important.

If you ask someone for help, you can say:? Because I trust you very much, I want to discuss it with you? . Let the other person feel respected.

Praise behavior rather than individuals.

For example, if the other person is a chef, don't say: You are an unexpected chef. He knows that there are more excellent chefs than him. But if you tell him that you will go to its restaurant for dinner at the ordinary time of the week, it is a very clever compliment.

Smile and refuse to answer personal questions

If someone asks you a personal question that you don't want to answer or a question that makes you uncomfortable, you can smile and say:? I can't answer this question. ? It will not embarrass the other party, but also keep your bottom line.

Appreciate your opponent's generosity

When your competitor or annoying person is called temporary, even if you don't agree with him, you still have to say: Yes, he works hard.

Don't think that everyone knows you.

Don't say:? Do you remember me? The best way is to introduce yourself first: Hello, I'm XX. Nice to see you again. ? If you want to introduce your name or take out your business card, it will be very convenient to report your name and business card.

It is not rude to refuse.

In many social occasions, drinking is always inevitable. Don't just say: I don't drink. ? To spoil everyone's fun. How about a humorous remark? My teacher is good at pouring wine for everyone. ?

Euphemistically issue a guest-sending order

If you think it's almost time to end the conversation or say goodbye to the guests, and the other party doesn't seem to have the intention of getting up and leaving at all, you can say? Excuse me, I have to make a phone call. It may take a long time? Thank you very much for coming today, OK? . You can also just look at your watch and let the other person know it's time to go.

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