Traditional Culture Encyclopedia - Hotel accommodation - Can the front desk of the club book a hotel for me?
Can the front desk of the club book a hotel for me?
The hotel business is deserted. Once the business is full, it is very likely that cleaning will affect the reservation of guests. The tight cleaning time will inevitably affect the effect and easily cause customers to complain. The salary of hotel staff is generally linked to performance, and one of the performance evaluations is customer satisfaction, including service catering and sanitary conditions.
Responsibilities of the front desk of the clubhouse:
Responsible for the reception of club customers, the procurement and management of reception materials, and the care of the environmental sanitation of the club; Responsible for maintaining the environment of customers' rest area, keeping the table clean and tidy, and keeping the items in order; Requirements: Good image, height 158cm or above.
Know reception etiquette, Chinese food etiquette, can make tea, like China traditional culture; Can accept flexible working system; Working experience in hotel front desk or senior club is preferred. Responsible for the daily operation of the club and lead all employees to achieve the set goals.
Responsible for establishing and improving the internal organization system, operation mechanism and various rules and regulations of the club, formulating the training plan for club employees, improving the quality of employees and service quality, and completing other tasks assigned by superior leaders, with many years of management experience in hotel management companies; 2. Have a keen service concept, strong market analysis ability and management ability.
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